Books
Antonucci, Yvonne Lederer, Bariff, et.al, Guide to the Business Process Management Common Body of Knowledge (BPM CBOK), Version 2.0, 2009, ISBN-13: 9781442105669
Arthur, Jay, Lean Six Sigma DeMYSTiFieD, 2011 2nd Edition, ISBN 978-0-07-174909-1
Damelio, Robert, The Basics of Process Mapping, 1996, ISBN 0-527-76316-0
Davenport, Thomas H., Process Innovation: Reengineering Work through Information Technology, 1993, ISBN 0-87584-366-2
Galloway, Dianne, Mapping Work Processes, 1994, ISBN 0-87389-266-6
Harmon, Paul, Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes, 2003, ISBN 1-55860-758-7
Harrington, James H, Esseling, Erik K., and van Nimwegen, Harm, Business Process Improvement Workbook, 1997, ISBN 0-07-026779-0
Jacka, J.Mike and Keller, Paullette J., Business Process Mapping: Improving Customer Satisfaction, 2002, ISBN 0-471-07077-4
Keller, Paul, Six Sigma DeMYSTiFieD, 2005, ISBN 0-07-144544-7
Madison, Dan, Process Mapping, Process Improvement, and Process Management, 2005, ISBN-13: 978-1-932828-04-7
McDonald, Mark, PhD, Improving Business Processes, ISBN 978-1-4221-2973-9
Age, Susan, The Power of Business Process Improvement, 2010, ISBN-13: 978-0-8144-1478-1
Rother, Mike and Shook, John, Learning to See: Value Stream Mapping to Create Value and Eliminate Waste, 2003, ISBN 0966784308
Rummler, Geary and Alan Brache, Improving Performance: Managing the White Space on the Organization Chart, 1990, ISBN 07-87-90090-7
Sharp, Alec et. al., Workflow Modeling: Tools for Process Improvement and Application Development, 2001, ISBN 1-58053-021-4
Tapping, Don and Shuker, Tom, Value Stream Management for the Lean Office, 2003, ISBN 1563272466
Womack, James P., and Jones, Daniel T., Lean Thinking, 2003, ISBN 0743249275 |
