Posts Tagged ‘communication’

Grapevines and Rumor Mills – Assets or Liabilities?

Posted: November 30th, 2011 by Andrea Brockmeier. Comments »

SecretCommunications is, of course, the single biggest indicator of project success or failure.  As project managers, we have to think about all aspects of communications, including how much, to whom, in what format, etc.  We also get pretty savvy at knowing which communication channels to use.

A lot of project work gets done through informal, undocumented communication channels.  This is not only OK, it’s actually necessary.  Imagine if every conversation or information gathering effort we conducted required a documented plan.  The fact is a lot of good data can be mined from the water cooler and coffee klatch gatherings.

A Business Analysis Foodie in Las Vegas

Posted: October 26th, 2011 by Bob Prentiss. Comments »

Server_with_attitudeBobtheBA here, as I headed towards my vacation destination of Las Vegas I started to think about the wonderland of Business Analysis that Vegas surely had in store for me. When I travel I am always on the lookout to see how business analysis was and was not applied. I mean, think about it… the financial applications alone in a world where you are geared to lose has extreme business rules written all over it. For the record, I go to Vegas for the world-class restaurants and the shows but gambling does fascinate me and there is business analysis happening everywhere you look. However, the one thing that really caught my attention on this trip was the service and underlying competencies. This cannot be more important than in the food industry in Las Vegas where the economic downturn has turned up the competitive heat for business.

Turning Requirements Trash into Stakeholder Treasure – Part 2

Posted: August 23rd, 2011 by Bob Prentiss. Comments »

Treasure_ChestHello all – BobtheBA here and when we last left off we were exploring how innovation can be key to turning requirements trash into stakeholder treasure. The scenario we were exploring was a difficult stakeholder that was not forthcoming with their requirements. Your job (should you choose to accept it) was to improve your 1:1 interview process through innovation by looking at it through different eyes like those of a hostage negotiator. It may yield a different result or help you to be more prepared than what you thought possible.

On day 1, we look great. It’s day 2 that kills us!

Posted: March 22nd, 2011 by Andrea Brockmeier. Comments »

In_a_hurry!I heard this from a project team member in a training class recently.  He was referring to the schedules for the projects he works on.  What he was getting at was that the team really doesn’t have a chance from the get-go.  They are behind on projects before they even begin, and it doesn’t take long for that to be evident.

Why do we do this to ourselves? 

Project managers know they should be getting input from the team on planning and the estimates for their work.  And they often do.  It’s what happens after that that’s problematic – namely, the input is ignored.

Influencing takes Patience, Planning, and Perspective

Posted: March 1st, 2011 by Andrea Brockmeier. Comments »

Patience_Planning_PerspectiveThe ability to influence without authority is a skill coveted by any project manager. Even if a project manager has complete authority over project team members (which is seldom the case), there are still other stakeholders over whom they have no control and who need to make decisions, review or approve deliverables, or provide resources for the project.

It’s the crux of our job, really, to get people to do things for the benefit of the project.

Successful Learning is a Two Way Street

Posted: January 20th, 2011 by Andrea Brockmeier. Comments »

As an instructor, I am happy to own the success of the learning events I lead.  It is my job to understand students’ needs and then figure out how to best meet them.  In addition, it’s my responsibility to do that in a way that maximizes the student experience, that is, make it fun, engaging, and pertinent to their real world.

What, if anything, do the students own?  Students often see training as a break from the proverbial grind.  They want to have fun, relax, even be entertained.  And that’s fine.  Learning should be fun.  But how is the success in the classroom dependent on what they bring to the experience?

Make No Mistake That Was a Missed Opportunity!

Posted: November 18th, 2010 by Bob Prentiss. Comments »

I have often heard that BAs make “common” mistakes. Perhaps it is just an unfortunate choice of words (or perhaps my glass is always half-full), but I personally believe that we should focus less on the negative and more on the missed opportunity. So what are missed opportunities? Missed opportunities are generally considerations or course corrections that were not accounted for in the business analysis approach. We should remember that there are a million and one ways to slice, dice and do business analysis. Business analysis approaches on projects are not one size fits all nor are they ever the same. The business analysis approach is dependent on the expertise of the BA and influenced by a number of things that includes real-life experience, training, stakeholder influence, size and complexity of the project, standards and corporate culture. So what are some of these missed opportunities that BAs should take advantage of?

Body Language: Social Skill and Powerful Tool for Success

Posted: September 10th, 2010 by Bob Prentiss. Comments »

Hello – BobtheBA here!  Have you ever wondered why someone would be looking you directly in the eye one minute and then suddenly turn away?  Did they lose interest in what you were saying?  Had they made up their mind already?  Perhaps and perhaps not…  It may be that culturally they believe it is a sign of disrespect to look you in the eye.  Then again, they may be getting ready to tell you a whopper of a lie!  Perhaps they are just naturally submissive to authority figures.  Body language – it does a body good to know how to read it and use it.

Are You My Sponsor?

Posted: June 28th, 2010 by Andrea Brockmeier. Comments »

iStock_000006230006XSmallIn the popular children’s book A Mother for Choco, a baby bird goes looking for its mother.  He stops and asks Mrs. Giraffe, Mrs. Walrus, and others “Are you my mommy?”  But to no avail.  None of these potential mommies looks like Choco and so he is left alone and very sad and begins to cry, “Mommy, mommy, I need a mommy!” 

What to do with Meeting Saboteurs?

Posted: April 14th, 2010 by Andrea Brockmeier. Comments »

FistIn a recent project management class, we were discussing meeting effectiveness, and a student asked if it was ever appropriate to flat out excuse someone from a meeting for being rude or obnoxious?

Fortunately, I have not been in a situation in which I wondered if I should do that. Unfortunately, I think this student had a specific situation in mind. It’s a tough question, especially if the person who is being difficult is a peer or more senior than you.