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General Information

Business Process Improvement


August 8, 2013 to August 9, 2013

Watermark Learning Headquarters
7301 Ohms Lane, Suite 360
Minneapolis, MN 55439
Type: Public
Status: Open
Length and Learning Modes: In-person classes – 2 days / Virtual (Live online) and Anytime Learning – 4 sessions

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving process and describes many tried and true process improvement concepts and techniques. Lastly, it provides valuable tips and techniques to introduce process changes effectively, to get the most from your process improvement effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class.

  • Session 1:
       Start: August 8th 2013 8:30 AM
       End:  August 8th 2013 4:30 PM
  • Session 2:
       Start: August 9th 2013 8:30 AM
       End:  August 9th 2013 4:30 PM

Experience or training in modeling or mapping business processes. The Watermark Learning course Business Process Modeling satisfies this prerequisite.

Skill Level: Basic

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.

Early Bird Price: $1,345.50
Early Bird Date: Jun 9th 2013
Development Units:
PDUs: 14
CDUs: 14
CEUs: 1.4
Certificate Programs:
  • Certificate in Business Process Management

To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. A lively role-play and case study help reinforce concepts learned. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide complete with examples and workshop solutions.


Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Additional Notes

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.


Bulk Discounts

No bulk discounts are applicable to this item.