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General Information

Length and Learning Modes: In-person classes – 2 days / Virtual (Live online) – 4 sessions

To foster decision making, creativity and innovation, it is essential to be a critical thinker. Critical thinkers understand the big picture (systems thinking) as well as the details.  They bring system thinking, logical thinking and creative thinking to bear on any situation.  They question information, conclusions and points of view. They strive to be clear, precise and relevant. They seek to think beneath the surface, to be logical and fair. This course provides a practical framework for understanding critical thinking and provides strategies for developing critical thinking in all business and technical arenas. 


  • Learn apractical guide for developing solid critical thinking skills.
  • Guide your organization to solve the right problems and address the right business needs.
  • Help prevent unwarranted and potentially wasteful projects from getting initiated.
  • Function as a trusted advisor to your business.
  • The small-class environment, practical exercises, and realistic scenarios keep you engaged and aid in your retention and learning.
  • Practicewhat you learn in a safe environment so you walk away with skills that you can immediately apply on the job.


Skill Level: Basic

Business analysts, project managers, managers, leaders, consultants and anyone who needs the skills to understand the essence of critical thinking concepts.   

Development Units:
PDUs: 14
CDUs: 14
CEUs: 1.4
Certificate Programs:
  • Master Certificate in Leadership and Influencing

To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions.


Both our Traditional and Virtual classes use the same materials.

  • A personal “thinking styles” report that identifies your preferred thinking style as well as areas you might improve upon. 
  • Comprehensive study guide with PowerPoint slides and detailed notes to serve as both an in-class guide and on-the-job reference.
  • Activities to apply the skills to reflect real life situations.
  • Class discussions and exercises to reinforce the information presented.

Thinking about Thinking?

  • Definitions
  • Thinking & the brain
  • Thinking vs critical thinking
  • Critical thinking model
  • Benefits of Critical Thinking
  • Barriers to critical thinking
  • Exercise: Force Field Analysis
  • Critical reflection
  • Exercise: Critical reflection
  • Review: Thinking styles report

Systems Thinking

  • Definitions
  • Examples of systems
  • Benefits of systems thinking
  • System thinking techniques & exercises
    • Environmental scans
    • SWOT analysis
    • Identify patterns
    • Systems diagram

(Logical) Critical Thinking

  • Critical vs analytical vs logical reasoning
  • Fallacies in thinking
  • Exercise: Identify logic fallacies
  • (Logical) Critical Thinking Model
  • Critical thinking standards
    • Exercise: KWIC
    • Exercise: Fairness
    • Exercise: Apply critical thinking standards
  • 8 Elements of Thought Matrix
    • Exercise: Identify various points of view
    • Exercise: Inference vs assumption
    • Exercise: Apply the 8 elements of thought

Creative Thinking

  • Definitions
  • Creativity vs innovation
  • Exercise: Identify characteristics of creative people
  • 4 stage creative process
  • Creativity blocks
  • Exercise: getting past creativity blocks
  • Creativity techniques
  • Exercise: Creative technique
  • Exercise: Mindmap

Thinking & Problem Solving

  • Definitions
  • Traditional Problem Solving Approach
  • Appreciative Inquiry Approach
  • Exercise: Create a problem solving plan


  • Appendix
  • Bibliography

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.