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General Information

Length and Learning Modes: In-person classes – 1 day / Virtual (Live online) and Anytime Learning – 2 sessions

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding process and describes tried and true process management concepts and techniques. It explains the foundation of using and developing metrics, and it describes the role of the Process Owner, the most crucial member of a Business Process Management effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class. Class, team, and individual exercises provide practice based on information gleaned from a detailed case study. It is also the foundation for other BPM courses.


General business experience as a process participant.

Skill Level: Basic

Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes.

Development Units:
PDUs: 7
CDUs: 7
CEUs: 0.7
Certificate Programs:
  • Certificate in Business Process Management

To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. A lively role play and case study help reinforce concepts learned. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions.


Business Process Management (BPM) Fundamentals

  • What is Business Process Management (BPM)?
  • A definition (or a few definitions from a few key sources)
  • Managing Sideways - A different way of operating (“Turning the Company on its Ear”)
  • The Case for Business Process Management
  • Focus:  Addition of Value
  • The Opposite of Value:  Waste
  • Video:  Identifying Waste
  • How Do We Pay for BPM?
  • The Net Positive effects of Applying BPM Layers
  • BPM Methodologies
  • BPM Framework
  • Types of Processes to Manage
  • Exercise
  • BPM Critical Success Factors
  • Core BPM Role Definitions
    • Process Owner
    • Process Sponsors
    • Process Analyst
    • Process Participant / SME
  • Process Owner Responsibilities
  • Workshop

Business Process Modeling / Analysis Overview

  • BPM Framework
  • What is Business Process Modeling?
  • Benefits of Documenting Processes
  • High Level Definitions
  • Process Modeling
    • Value Stream Maps
    • Process Maps
    • SIPOCs
    • Geographical Maps
  • Process Modeling Notations
  • Analyzing Processes
    • Cross Functional Teams     
    • Brainstorming
    • Examples of Divergent Analysis tools (5 Whys, Fishbone Diagrams, Cause and Effect Analysis)
    • Examples of Convergent Analysis tools (Gap Analysis, Cost Benefit Analysis)
    • Different Pictures Tell Different Stories (Histograms, Run Charts, Scatter Diagrams, Pareto Analysis)
  • Workshop

Business Process Design and Improvement Overview:

  • Process Design Principles
  • Value Design Optimization Principle
  • Quality Design Optimization Principle
  • Time Design Optimization Principle
  • Process Design Key Concepts
  • Business Process Improvement
  • The Case for BPI
  • Workshop

Business Process Performance Management

  • The Case for Process Monitoring
  • Definitions: Metrics versus Measures
  • Definition of Data Types
  • Pros and Cons of Metrics
  • Video:  Metrics Gone Bad
  • Workshop
  • What is Business Intelligence (BI)?
  • BI System Objectives
  • BI – Why Do I Care?
  • BPM Monitoring Technologies
  • Exercise
  • Workshop

Transform Your Organization for BPM

  • Process Transformation
  • Scale of Changes
  • Manifestations of Resistance
  • Adaptability to Change
  • The Change Cycle – Macro View
  • What Must an Organization Do?
  • The Dynamics of Change Model
  • The Change Cycle – Micro View
  • Workshop
  • Business Transformation Key Concepts
  • Additional BPM Role Definitions: Business and Business Support Roles
  • Roadmap for becoming a BPM organization – 7 Steps
  • Process Technologies Overview
  • Benefits of Process Technologies
  • Examples of Process Technologies
  • Workshop

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.