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General Information

Length and Learning Modes: In-person classes – 2 days / Virtual (Live online) – 4 sessions

A project you’re working on is going to require that people change the way they do their work, or whom they work with, or what they care about, or how their performance is measured, or…..  You get the picture!  Organizations reach their goals through projects; projects require that people change.  BUT – as a wise man once said “The only person who really likes change is a wet baby; and, even they usually kick and scream throughout the change process!”

This interactive workshop discusses:

  • Key concepts associated with organizational change management.
  • Organizational readiness and how to assess it.
  • Tools and a practical, rapid methodology for transforming an organization at 3 levels: Individual, Team, and Organization.
  • Critical success factors in the change process.
  • How to effectively address resistance.

Some experience with projects is required.

Skill Level: Basic

This course is intended for staff responsible for project success, including sponsors, project managers, functional managers, leadership, and team members.

Development Units:
PDUs: 14
CEUs: 1.4
Certificate Programs:
  • Master Certificate in Leadership and Influencing

This facilitated workshop will include considerable class discussion as well as group and team exercises throughout the day.  Students will need to be prepared for a high level of participation; a PowerPoint-based course manual, handouts, and templates are included.



  • Class Logistics
  • What is OCM and Why is it Important?
  • Why Strategic Projects Fail
  • Organizational Change Thinkers

Key Concepts

  • Top 9 Mistakes in Managing Change
  • 15 Guiding Principles
  • Key Concepts for the Three facets of Change:
    • Individual
    • Team
    • Organization
  • Organizational Change Model

Measure of Success/Governance (start using a case study to apply principles)

  • Measure of Success
  • Designing an Effective Governance Structure
    • Critical Success Factors
    • Fatal Flaws

Organizational Readiness

  • Impact Analysis
  • Stakeholder Analysis/Sabotage
  • Site/Function Survey
  • Force Field Analysis

Change Network

  • Root Causes of Resistance
  • Overcoming Resistance
  • Change Network Overview
    • Dedicated Change Teams

OCM Plan Deliverables

  • High Level Summary
  • Detailed Plans
    • Formal Communications Plan
    • Informal Communications Plan
    • Internal Marketing Campaign
    • Organizational Design/Structure
    • New Position Descriptions
    • Education/Training Plans
    • Metrics/KPIs
    • Reward/Recognition Plans
    • New Policies/Processes/Procedures
    • Site/Function-specific Plans

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.