Business Process Modeling

Public Class Offerings

Schedule a private class at your facility or ours.
Contact us for more information.

Overview

To harness the work done in organizations, and to increase productivity, it is essential to understand how to model and improve business processes. This course explores the need for modeling business processes, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes in order to improve and/or automate them. Lastly, it provides valuable facilitation tips and techniques to help ensure that your modeling sessions stay focused, and are viewed as successful by all involved.

Length

2 days - 14 PDUs - 14 CDUs - 1.4 CEUs*

Testimonials

• Class showed several paths I haven't yet explored.
  Mike Keevil, Ameren
• Gave me a foundation for a 'plan' to bring back.
  BD, Wyeth
• Able to relate with real life experiences
  3M
• Will make all the difference in the world.
  Barbara Auerbach, General Board of Pensions-United Methodist Church
• By far the most well-received training we have had
  Jay A. Masci, PMP, Provaliant Retirement, LLC
• More

Objectives

• Understand the relationship among project management, product management, and process management.
• Describe the purpose and benefits of Business Process Modeling.
• Discuss the essential business process modeling steps and ingredients that are necessary for success.
• Describe the importance of setting process boundaries and how that can make your modeling more productive.
• Describe at a high level two process management frameworks: Six Sigma DMAIC and Business Process Management (BPM), and match where the process models from this course are used in each.
• Develop a variety of clear and consistent process models, understanding when to use each. These models include:
  • Value Chain/Function-process model
  • Scope diagram
  • SIPOC: Input/Process/Output chart
  • Process map using ISO standard symbols
  • Swim lane diagrams
  • Improvement Selection Matrix
  • RACI chart
  • Activity diagrams (optional)
• Create primary and alternate paths in models, and use a technique to help focus on each when appropriate for maximum productivity.
• Improve business processes by developing “as-is” and “to-be” process maps.
• Understand the relationship between business process modeling and automating business processes.
• Work effectively with the key stakeholders involved in each process modeling session.
• Use effective facilitation techniques gained through practice facilitation exercises.
  

Audience

This seminar is designed to be of benefit to business analysts, project managers, project team leaders, and general business staff.

Format

To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. A lively role-play and case study help reinforce concepts learned. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide complete with examples and workshop solutions.

Content

• Welcome
• Business Process Modeling (BPM) Context
  • How process models are used
  • Supporting Business Objectives
  • Identifying processes
  • Common process components
  • Short exercise
  • Hierarchy function/process model
  • Introduction to case study and workshop
• Framing the Process
  • Discussion
  • Exercise
  • Preparation ingredients and examples
  • Roles and responsibilities of key stakeholders
  • Importance of process scope and techniques to prevent
    process scope creep
  • Pre- and post-conditions
  • The Scope Diagram
  • The Supplier/Input/Process/Output/Customer (SIPOC) Chart
  • Workshop
  • Using Exception Lists to help frame processes
  • Workshop
• Process Mapping
  • Definition of a process map
  • Process mapping conventions
  • Primary and alternate paths
  • Developing scenarios
  • Short exercise
  • Swim lanes
  • Three-part workshop
• Process Modeling to Improve Business Processes
  • Why improve processes?
  • Short exercise
  • Process improvement steps
  • Assessing the current state (as-is)
  • What to measure?
  • SARIE form for planning new process implementation
  • Analyzing work flow
  • Gap analysis
  • Creating the future state (to-be)
  • Managing stakeholders involved with improvement efforts:
    RACI diagrams
  • Workshop
• Final Workshop: Effective Facilitation Techniques
  • Facilitating process mapping sessions
  • Process mapping practice facilitation and feedback
• Wrap-up
• Appendix: Process Modeling to Automate Business Processes
  • Concurrent business modeling for complete requirements
  • Hierarchy model
  • Use case modeling basics
  • Activity diagrams
  • Balancing data and process
  • State transition model
  • Interaction model

The process modeling symbols students learn are compatible with ISO 5807 – 1985.

Pre-requisites

None

Public Class Tuition

$1395.00

Contact us for private class pricing.

* Students may earn 1.4 CEUs from Auburn University for this course. An additional charge applies.

Skill Level

Basic

PMBOK® Guide Knowledge Areas

Project Scope Management

Project Quality Management

BABOK® Knowledge Areas

Enterprise Analysis
Requirements Elicitation
Requirements Analysis

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