Subscriber's
Only Article
"Oh, No, You Gave Me What I Asked For!"
Part 3: Analyzing Problems and Recommending
Solutions that Address Expectations
As presented in Parts 1 and 2 of this article, project professionals
realize that projects fail when customer requirements are not clearly
defined and customer expectations are not met.
Part 2 covered consultative questioning in general, as well as
questioning to establish the right context, and questions to uncover
high-level requirements. We also wrote about the need to synthesize
responses to your questions, and how to use the traceability matrix
as a tool to help in synthesis.
This article continues the discussion by addressing the analysis
of problems once they've been synthesized. For software development,
we highlight critical models that when used together, increases
your discovery of expectations in addition to requirements. The
article concludes with tips for making recommendations on what
you think will help address client expectations. Click
here to read on.
If you missed parts 1 or 2 and would like to get a copy,
please request one here.
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Upcoming Speaking
Events -----------------------------------------------
PMI Dallas
Meeting
Watermark Learning will speak at and sponsor the PMI Dallas Meeting
February 21, 2008. The topic is "It's Not Like Selling Pot and
Pans...or is it?" Elizabeth Larson, PMP, CBAP, Watermark Learning,
will keynote this event and provide valuable insight on how to
sell project management to senior executives. For more information
on this event,
visit
this link.
IIBA Chicago
Meeting
Richard Larson, PMP,
CBAP, Watermark Learning, will present "Practical Approaches
to Advanced Use Case Techniques" at the IIBA Chicago Meeting,
March 5, 2008. For more information on this event, click
here.
IIBA Dallas
Meeting
Watermark Learning will speak at and sponsor
the IIBA Dallas Meeting March 20, 2008. Richard Larson, PMP, CBAP
will present "CBAP Certification: What, Why & How?" Attend
this meeting and learn how you can best set yourself apart as a
leader in the field. Click
here for more information.
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