Article
"Oh, No, You Gave Me What I Asked For!"
Part 2: Using Consulting Skills to Uncover Expectations
As presented in Part 1 of this article, project professionals realize that projects fail when customer requirements are not clearly defined and customer expectations are not met. Project managers and business analysts face a number of challenges to developing the kind of usable products that customers expect.
Part 1 mentioned 5 pitfalls to uncovering expectations: 1) the Time Trap, 2) Stated Requirements Don't Meet Expectations, 3) Ineffective Questioning, 4) Using the Wrong Techniques and 5) Accepting Solutions Presented by the Business. Part 2 of this article continues the discussion by addressing how these common pitfalls can be mitigated by using a consulting approach and focuses on consultative questioning. Read on here.
Watch for the concluding article, part 3, in a future edition.
Upgrade News
Registration SYSTEM ENHANCEMENTS
We're pleased to announce that we are introducing a new registration system that will have a number of improvements. It will be able to confirm your registration quicker than before, and be able to provide more details by email than previously. The interface will also make it easier to enter registrations. Watch for further enhancements in the coming months!
Article
CBAP CERTIFICATION ARTICLE
In its December 2007 issue, Certification Magazine published an informative article about CBAP certification. The magazine extensively quoted Watermark Learning principal, Richard Larson, for the piece. Read the rest of the article here. Watch for an in-depth article from us on CBAP certification soon to be released. If you'd like to get a preview copy, please contact us.
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