Article
"Oh, No, You Gave Me What I Asked For!"
Common Pitfalls to Uncovering Expectations
Each step of the project was executed flawlessly. It was on time, under budget and produced the expected level of results. However, in the end the customer's expectations were not met because they were never clearly defined. Was this project a success?
Uncovering expectations takes time and requires the art of consultative questioning. It demands patience with clients who have difficulty articulating their requirements. It requires a process for not only eliciting the requirements, but also for analyzing, documenting, and validating them. Finally, uncovering expectations takes a commitment to defining requirements in sufficient detail to understand what those expectations truly are.
Part 1 of this three-part article, originally presented to attendees at PMI Global Congress,
discusses 5 common pitfalls and risks of not uncovering expectations, and in parts 2 and 3, how a consulting approach will help mitigate them. Watch for parts 2 and 3 in future editions.
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PRINCE2™ PROJECT MANAGEMENT TRAINING HAS ARRIVED IN THE U.S.
In today's world, most project managers have achieved success by learning through experience. A lack of standard industry qualifications has produced a group that prides itself on being self taught. Imagine the possibilities for PM professionals that standard qualifications would bring?
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