Here's a useful list of Business Process Management resources to complement your training covering: Business Process Modeling, Use Cases and UML, Interface Requirements, Data Modeling, General Requirements and Requirements Management, and Agile Requirements.

Business Analysis Bibliography
Project Management Bibliography
Influencing Skills Bibliography


Antonucci, Yvonne Lederer, Bariff,, Guide to the Business Process Management Common Body of Knowledge (BPM CBOK), Version 2.0, 2009, ISBN-13: 9781442105669

Arthur, Jay, Lean Six Sigma DeMYSTiFieD, 2011 2nd Edition, ISBN 978-0-07-174909-1

Damelio, Robert, The Basics of Process Mapping, 1996, ISBN 0-527-76316-0

Davenport, Thomas H., Process Innovation: Reengineering Work through Information Technology, 1993, ISBN 0-87584-366-2

Galloway, Dianne, Mapping Work Processes, 1994, ISBN 0-87389-266-6

Harmon, Paul, Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes, 2003, ISBN 1-55860-758-7

Harrington, James H, Esseling, Erik K., and van Nimwegen, Harm, Business Process Improvement Workbook, 1997, ISBN 0-07-026779-0

Jacka, J.Mike and Keller, Paullette J., Business Process Mapping: Improving Customer Satisfaction, 2002, ISBN 0-471-07077-4

Keller, Paul, Six Sigma DeMYSTiFieD, 2005, ISBN 0-07-144544-7

Madison, Dan, Process Mapping, Process Improvement, and Process Management, 2005, ISBN-13: 978-1-932828-04-7

McDonald, Mark, PhD, Improving Business Processes, ISBN 978-1-4221-2973-9

Age, Susan, The Power of Business Process Improvement, 2010, ISBN-13: 978-0-8144-1478-1

Rother, Mike and Shook, John, Learning to See: Value Stream Mapping to Create Value and Eliminate Waste, 2003, ISBN 0966784308

Rummler, Geary and Alan Brache, Improving Performance: Managing the White Space on the Organization Chart, 1990, ISBN 07-87-90090-7

Sharp, Alec et. al., Workflow Modeling: Tools for Process Improvement and Application Development, 2001, ISBN 1-58053-021-4

Tapping, Don and Shuker, Tom, Value Stream Management for the Lean Office, 2003, ISBN 1563272466

Womack, James P., and Jones, Daniel T., Lean Thinking, 2003, ISBN 0743249275


ASQ: The Global Voice of Quality

Association of Business Process Management Professionals International - the Resource for Business Process Management

BPM Institute

Business Process Trends

iSixSigma: Six Sigma Resources for Six Sigma Quality

Lean America

Lean Enterprise Institute

Lean Learning Center

Lean Thinking Network

Superfactory - Resources for lean manufacturing and lean enterprise excellence