Books

Barnes, Kim B., Exercising Influence Workbook: A Self-Study Guide (Essential Tools Resource), Pfeiffer, 2006, ISBN: 978-0787984656

Bellman, Geoffrey M., Getting Things Done When You Are Not in Charge, Berrett-Koehler Publishers, 2001, ISBN: 978-1576751725

Bradford, David L. and Cohen, Allan R., Influence Without Authority (2nd Edition), Wiley, 2005, ISBN: 978-0471463306

Cialdini, Robert B., Influence: Science and Practice (5th Edition), Allyn & Bacon, 2008, ISBN: 978-0205609994

Covey, Stephen M. R., The SPEED of Trust: The One Thing That Changes Everything, Free Press, 2008, ISBN: 978-1416549000

Duarte, D.L. & Snyder, N.T., Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed (Jossey Bass Business and Management Series), 3rd edition, Jossey-Bass, 2006, ISBN: 978-0787982805

Leland, Karen and Bailey, Keith, Customer Service For Dummies, 3rd edition, For Dummies, 2006, ISBN-13: 978-0471768692

Reina, Dennis S. and Michelle L., Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Berrett-Koehler Publishers, 2006, ISBN: 978-1576753774

Roam, Dan, The Back of the Napkin: Solving Problems and Selling Ideas with Pictures, Portfolio Hardcover; 1st edition, 2008, ISBN: 978-1591841999

Rosenberg, Marshall B, Nonviolent Communication: A Language of Life, Puddledancer Press; 2nd edition, 2003, ISBN: 978-1892005038

Scott, Susan, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time, Berkley Trade, 2004, ISBN: 978-0425193372

Surowiecki, James, The Wisdom of Crowds, Anchor, 2005, ISBN: 978-0385721707

Ziglar, Zig, Ziglar on Selling: The Ultimate Handbook for the Complete Sales Professional, Thomas Nelson, 2007, ISBN: 978-0785288930

 

Articles

Cialdini, Robert B., “Harnessing the Science of Persuasion”, [online HBR], 2006.

Cohen, Allan R. & Bradford, David L., “Power and Influence in the 21st Century”, [online], 2008.

Davis, Felicia, “5 Tips for Influencing without Authority”, The Business Edition, March, 2006.

Hurley, Robert F., “The Decision to Trust, [online HBR], 2006.

Jones, Rebecca, “Influencing without Authority”, [online], 2004.

Larson, Elizabeth and Richard, “Influencing Without Authority, Rev Up Your Internal Consulting Skills” 2006, originally published as a part of 2006 PMI Global Congress Proceedings – Seattle, Washington.

Williams, Gary A. & Miller, Robert B., “Change the Way You Persuade”, [online HBR], 2006.