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Business Process Improvement: A Primer

So, we have all heard, “if it ain’t broke, don’t fix it”, “We tried that 2 years ago and it didn’t work”, and my favorite “this is the way we have always done it”. We may avoid improving our processes because we are comfortable with the current way of doing things, perhaps there is a …

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Susan Heidorn, Ed.D., PMP, CBAP, HSDP, CSM, BRMP

Dr. Susan Heidorn, PMP, CBAP, HSDP, CSM, BRMP is the Director of Business Solutions for Watermark Learning in Minneapolis. Susan is an experienced consultant, facilitator, speaker, and trainer, with over 25 years of business experience. Susan directs programs in business analysis, business relationship management, and leadership, including developing and delivering courses and providing consulting. She has been a speaker at a number of IIBA® and PMI® conferences as well as local and regional organizations, boards, and private clients. She is a lifelong learner whose passion it is to guide people into achieving excellence in their personal and professional lives and works on creating positive impacts to the organization.

Is a Watermark Learning Certificate Program Right for You
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Is a Watermark Learning Certificate Program Right for You?

Getting your business analysis or project management industry certification is a notable accomplishment for individuals and a benefit to organizations. For organizations it helps promote consistency on projects and shows that practitioners working in the organization have a level-set understanding of important concepts. For individuals, it can make a big difference towards advancing your career. …

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Richard Larson, PMP, CBAP, PMI-PBA

Richard Larson, PMP, CBAP, PMI-PBA, was the founder of and is now a consultant for Watermark Learning. He is a successful entrepreneur with over 35 years of experience in product development, business analysis, project management, training, and consulting. As an internal entrepreneur, Rich led the development of several Watermark Learning online products as a business analyst and product owner. Rich is a frequent speaker at Business Analysis and Project Management national conferences and IIBA® and PMI® chapters around the world. He has contributed as a lead author to the BA Body of Knowledge version 2.0 and 3.0 and was a lead author on PMI’s Business Analysis Practice Guide. He and his wife Elizabeth Larson have co-authored five books on business analysis.