{"id":1356,"date":"2011-06-07T08:04:02","date_gmt":"2011-06-07T13:04:02","guid":{"rendered":"http:\/\/www.watermarklearning.com\/blog\/?p=1356"},"modified":"2022-08-04T11:03:00","modified_gmt":"2022-08-04T16:03:00","slug":"relationships-span-ba-client-chasm","status":"publish","type":"post","link":"https:\/\/www.watermarklearning.com\/blog\/relationships-span-ba-client-chasm\/","title":{"rendered":"Relationships Span the Chasm"},"content":{"rendered":"<p>I recently heard on NPR a doctor named David Loxtercamp, author of \u201cA Measure of Days: The Journal of a Country Doctor.\u201d He <a href=\"https:\/\/ow.ly\/56c09\">described his views of the medical profession<\/a>, and sounded like a wise and thoughtful physician.<img loading=\"lazy\" decoding=\"async\" class=\"alignright size-thumbnail wp-image-1357\" title=\"Chasm Broaching\" src=\"\/blog\/wp-content\/uploads\/2011\/05\/Chasm-Broaching-150x150.png\" alt=\"Chasm Broaching\" width=\"150\" height=\"150\"><\/p>\n<p>During his interview, he read some of his pearls of wisdom, one of which really resonated with me. He was talking about patients and their doctors, but I think it could be applied to any profession in which practitioners must understand the needs or \u201cpain\u201d of its patients, clients, customers, etc.<\/p>\n<p>After absorbing what he said, here is how I would apply Dr. Loxtercamp\u2018s thoughts to project work, particularly business analysis:<\/p>\n<ul>\n<li>Clients (he said patients) can\u2019t see outside their pain.<\/li>\n<li>Analysts usually can\u2019t experience their clients\u2019 pain.<\/li>\n<li>Relationships are the only way to span the chasm between the two and allow us to help solve the client\u2019s problems.<\/li>\n<\/ul>\n<p>I thought that was a simple, yet profound view of the challenge of discovering what people need, and it put some things into better perspective for me. What do you think?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently heard on NPR a doctor named David Loxtercamp, author of \u201cA Measure of Days: The Journal of a Country Doctor.\u201d He described his views of the medical profession, and sounded like a wise and thoughtful physician. During his interview, he read some of his pearls of wisdom, one of which really resonated with [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":10781,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[26,71,18],"tags":[213,72],"coauthors":[138],"class_list":["post-1356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-analysis","category-consulting-skills","category-influencing-and-consulting","tag-business-analysis","tag-consulting-skills-2"],"_links":{"self":[{"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/posts\/1356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/comments?post=1356"}],"version-history":[{"count":2,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/posts\/1356\/revisions"}],"predecessor-version":[{"id":10782,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/posts\/1356\/revisions\/10782"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/media\/10781"}],"wp:attachment":[{"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/media?parent=1356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/categories?post=1356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/tags?post=1356"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.watermarklearning.com\/blog\/wp-json\/wp\/v2\/coauthors?post=1356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}