Reducing Waste and Improving Efficiency

The Challenge The major electrical utility in a large US city was struggling with its processes and determined it had opportunities to reduce waste and improve efficiency.

The Solution Watermark Learning created a Business Improvement Certificate program with them in conjunction with their new internal Business Improvement University. It began with a business analysis focus, and evolved to concentrate on business improvement, the main goal of a Business Process Management program. The program includes a series of courses on business analysis/consulting skills, facilitation skills, project management, and influencing without authority.

The Benefits

  • The client has saved considerable money with the program, and requested we keep the amount confidential.
Business Process Management Success Stories
  • Students in the program have gained confidence in their process and project management skills.
  • As with other programs, the modular scheduling format permits short, focused classes that give “just-in-time” coverage and minimize time away from the job.
  • Our integrated curriculum has meant minimum overlap of our and the client’s courses, with material that reinforces one another.


Polishing Process Modeling Skills

The Challenge Provaliant Retirement, LLC is a nationwide Project Management consulting company dedicated to providing public retirement systems with highly skilled, experienced, and motivated Project and Program Managers. The company’s goal is to help its agency clients in selecting, managing, and implementing only those technologies and solutions that best satisfy their business needs and goals.

“We needed to jumpstart the skills of our Project Managers to improve their effectiveness in working with our clients’ staff and management personnel,” said Jay Masci, PMP, Program Manager.

The Solution Provaliant brought in Watermark Learning to conduct Business Processing Modeling training for its Project Management staff. “It was by far the most well-received training that we have ever had, with the most active participation in class activities by all of the Provaliant staff,” Masci said. “It became apparent to my staff and me that the material, instructor, and presentation in classes we have had from other training vendors were just not of high quality, impairing our ability to learn,” he added.

Benefits Provaliant staff and management achieved their goals of improving their modeling skills with the Watermark training. “With the Watermark instructor, it was just the opposite of our experience with other vendors,” Masci related. “Her professionalism and experience aided in making this a true learning experience for all participants.”

Business Process Management training



Watermark Learning offers comprehensive business process management training and mentoring to help manage and improve processes and achieve valuable results. Click here for an overview of how we can make it work for you.