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General Information

ITIL Foundation Training


April 15, 2020 to April 17, 2020

Knowledge Peak
5001 American Boulevard West, Suite 900
Minneapolis, MN 55437
Type: Public
Status: Open
Length and Learning Modes: 3 days

All ITIL® Foundation courses are offered by Knowledge Peak

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.


The  ITIL® Foundation course is provided in co-operation with Knowledge Peak Inc, an APMG-International Accredited Training Organization

  • Session 1:
       Start: April 15th 2020 8:30 AM
       End:  April 15th 2020 5:00 PM
  • Session 2:
       Start: April 16th 2020 8:30 AM
       End:  April 16th 2020 5:00 PM
  • Session 3:
       Start: April 17th 2020 8:30 AM
       End:  April 17th 2020 5:00 PM

There are no prerequisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Skill Level: Basic

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Early Bird Price: $1,595.00
Early Bird Date: Feb 15th 2020
Development Units:

Students will receive an ITIL® Foundation classroom workbook containing all of the presentation materials, course notes, case study, exam syllabi, sample exams, and the ability to take the ITIL® 2011 edition Foundation exam at the end of class.


  • Students will receive at least 18 hours of in class instruction and study.  The maximum number of candidates per class is 25.
  • Ability to take a 1-hour, 40 multiple choice questions closed book exam to earn the ITIL® 2011 edition Foundation certificate at the end of the third day of class.
  • Upon successfully achieving the ITIL® 2011 edition Foundation certificate, the student will be recognized with 2 credits in the ITIL® qualification scheme.

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Additional Notes

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.


Bulk Discounts

  • Multiple Student Discount