Conflict Management Strategies

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General Information

Length and Learning Modes: 1 day

Conflict is inevitable and the potential for conflict in projects is unusually high because projects involve stakeholders from different backgrounds, experiences and work orientations all coming together to work on a project. Improving skills in dealing with conflict can assist project managers and business analysts to handle and effectively resolve these conflicts leading to more productive projects. Participants will develop techniques to efficiently and effectively manage conflict. A conflict management style assessment, role plays and other practical and engaging exercises will help the participants understand the concepts presented. Participants will have ample practice sessions to learn the techniques covered in this course.



Skill Level: Basic

This course is for anyone who finds themselves needing to manage conflict in the workplace. 

Development Units:
PDUs: 7
CDUs: 7
CEUs: 0.7
Certificate Programs:
  • Master Certificate in Leadership and Influencing

To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Lively role-plays will help reinforce the concepts learned. Students can expect a high-level of participation. Each student will receive a comprehensive student manual with supporting handouts.


Conflict Overview

Conflict Management Styles

MAI2 Framework as a Conflict Management Technique


Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.