Eliciting Business Requirements
  • Agile Alliance
  • Auburn University
  • Business Relationship Management Professional
  • IIBA Edorsed Education Provider
  • PMI - Project Management Institute
  • Scrum Alliance
  • Certified WBENC
This class pulled a lot of things together for me and provided some good information I can put to use right away. - (TF, 3M)

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General Information

Length and Learning Modes: 2 days

The crux of “getting it right” on any project is the ability to give stakeholders what they need, not necessarily what they ask for. To this end, it is paramount that to have good elicitation skills to be able to drill down to the actual need of the stakeholders. This course helps you develop skills and learn techniques to efficiently and effectively elicit requirements. From preparing for elicitation sessions, conducting the sessions, documenting, closing, and confirming elicitation results, you will work through all facets of an elicitation framework process. This process is applicable to all types of requirement elicitation efforts from identifying the business problem or opportunity, to eliciting stakeholder and solution requirements. The top ten most common elicitation techniques are covered in this course.

This course aligns with the BABOK® Guide version 3.0 of the IIBA® (International Institute of Business Analysis).

Special Offer
We are dedicated to the skill development of our customers. If you attended a public class, you may retake this class at a substantial discount. Please contact us if you would like to schedule a retake.


Participants should have worked on the analysis, development, maintenance, or enhancement of at least one business “product,” such as software, business processes, services, etc.

Skill Level: Basic

This course is designed for business analysts, systems analysts, stakeholders, project managers, and anyone who is involved in the development of any business product or service and wants to improve their elicitation skills.

Development Units:
PDUs: 14
CDUs: 14
CEUs: 1.4
Certificate Programs:
  • Masters Certificate in Business Analysis
  • Masters Certificate in Project Management

To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and handouts.


Elicitation & Requirements Overview

Eliciting Business & Project Context

Preparing for Elicitation

Developing Good Questions

Conducting, Documenting & Confirming Elicitation Results


Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.