Project Quality Management

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General Information

Length and Learning Modes: In-person classes – 1 day / Virtual (Live online) – 2 sessions


Quality within the context of a project is concerned with two variables:  Quality of the project deliverables (products) and quality of project management deliverables. 

This one-day course first provides an overview of the quality concepts that will assist Project Managers run their projects in a way that results in a higher level of customer satisfaction and eliminates or significantly reduces rework.

Class participants will then develop quality management, quality assurance, and quality control plans that will focus on both project and project management deliverables.

Many practical and engaging exercises and workshops help walk students through the concepts presented, and afford ample practice with the techniques learned. 


Participants should have worked on a project team, either as a member or manager / leader.

Skill Level: Intermediate



This seminar is designed for Project Managers, Project Coordinators, and project team members.

Development Units:
PDUs: 7
CEUs: 0.7


To assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Exercises and workshops help reinforce concepts learned.  Students need to be prepared for a high level of participation.


Introduction to Quality

  • Definition of Quality
  • Quality vs. Grade
  • Precision vs. Accuracy
  • Quality Thinkers
  • Kanban and Kaizen
  • Cost of Quality
  • Benefits of Quality
  • Project and Product Quality
  • Designing Quality
  • Quality Model – Plan, Do, Check, Act


Quality Planning

  • Document Approach to Quality
  • Customer Types
  • Workshop: Identify and Prioritize Customers
  • Quality Requirements
  • Workshop: Elicit and Prioritize Quality Requirements
  • Define Acceptance Criteria
  • Workshop: Define Acceptance Criteria
  • Define Quality Assurance Activities

Quality Tools and Techniques

  • Audit versus Inspection
  • Checklists
  • Statistical Sampling
  • Attribute versus Variable Measurements
  • Quality Tools
  • Graphs
  • Histogram
  • Pareto Chart
  • Scatter
  • Control Chart
  • Cause-and-Effect Diagram
  • Cost of Quality
  • Workshop: Define QA Activities, Tool and Techniques

Perform Quality Control and Quality Assurance

  • Quality Control Process
  • Quality Control and Scope Change Control
  • Quality Assurance Process
  • Quality Process Improvement
  • Workshop: Continuous Improvement

Quality Review

  • Exercise:  Review Key Concepts

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.