Conflict Management: The Art and Science

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General Information

Length and Learning Modes: In-person classes – 2 days / Virtual (Live online) and Anytime Learning – 4 sessions

Conflict is inevitable and the potential for conflict in projects is unusually high because projects involve stakeholders from different backgrounds, experiences and work orientations all coming together to work on a project.   The causes of conflict in projects are often related to differences in values, attitudes, needs, expectations, perceptions, resources, and personalities.  Improving skills in dealing with conflict can assist project managers and business analysts to handle and effectively resolve these conflicts leading to more productive projects.

Participants will develop techniques to efficiently and effectively manage conflict.   This course explores conflict management within the context of projects and other work environments.  It covers the understanding of conflict and conflict management, conflict management styles, and how to use MAI2 Framework and negotiation as a means to conflict resolution.  Participants will also learn to leverage their current competencies in conflict management and gain insight into how to better manage themselves, their emotions, and their relationships with others in order to be prepared for complex and difficult conflict situations.

A TKI Assessment, role plays and other practical and engaging exercises will help the participants walk through the concepts presented and will have ample practice sessions to learn the techniques covered in this course.



Skill Level: Basic

This course is for anyone who finds themselves needing to manage conflict in the workplace.

Development Units:
PDUs: 14
CDUs: 14
CEUs: 1.4
Certificate Programs:
  • Master Certificate in Leadership and Influencing

To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course.  Lively role-plays will help reinforce the concepts learned.  Students can expect a high-level of participation.  Each student will receive a comprehensive student manual with supporting handouts.


Conflict Overview

Conflict Management Styles

MAI2 Framework

Managing your Emotions

Negotiation as technique to conflict resolution

Dealing with difficult people situations

Action Planning


Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.