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If you become a Watermark Learning group member or follower on Facebook, LinkedIn, or Twitter, you'll also receive announcements on special product offers, classes, webinars, and other events, in addition to special product offers. Not signed up yet? Follow these linked icons to join us and be eligible for deals and information you won't find anywhere else!


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Upcoming Courses


Agile Fundamentals


BA Fundamentals


Business Intelligence Requirements Analysis


Business Process Improvement

Business Process Modeling


CBAP Certification Prep 


 CCBA Certification Prep


 Eliciting Business Requirements


Getting Started in Business Process Management


Influencing Without Authority


Planning and Managing Requirements


Industry Events 

IIBA Spotlight Webinar

 February 19, 2013

10:00 am - 11:00 am (CT)

Presentation by

Elizabeth Larson, CBAP, PMP, CSM

Seven Ways to Build Trust for Successful Requirements Elicitation


Record Numbers Expected for PMI Webinar

February 19, 2013

5:30 pm - 6:30 pm (ET)

Presentation by

Elizabeth Larson, CBAP, PMP, CSM

I Don't Have Time to Manage Requirements: My Project is Late Already 


Watermark Learning Webinar Event

March 15. 2013

11:00 am - 12:00 pm (CT)

Presentation by

Elizabeth Larson, CBAP, PMP, CSM

I Don't Have Time to Manage Requirements: My Project is Late Already




BABOK Study Tables Simplify Exam Preparation for your
Study Groups


Watermark Learning's 

BABOK Study Tables give you an overview of the BABOK in a comprehensive and highly visual package. If you are studying for the CBAP or CCBA Professional Designation, these study tables are a must. They also are a valuable aid on the job as a quick-reference resource.


Click here for information on how to order your


BABOK Study Tables. 



Certification Chat (Formerly CBAP/CCBA Study Hall)

March 1, 2013  

11:00-11:30 am CT

Free session to ask anything related to CBAP/CCBA certification - from the application to exam prep to test-taking tips, even re-certification.


To Register

February 2013 - In This Issue
Be Satisfied With What I Give You
Back to Basics with 007
Product News
Lost and Found
Industry News
Upcoming Webinars
Feature Article

Be Satisfied With What I Give You - It's Better Than What You Asked For


By Elizabeth Larson, PMP, CBAP, CSM,

Co-Principal, Watermark Learning, Inc.


Elizabeth Larson Sm Photo

This article, one of our most-read from the past, was originally published in September 2010. 


My husband and I usually stay in hotels on vacation and sometimes our expectations, those unspecified requirements, are not met. This article deals with two aspects of unmet expectations: unwanted features and making changes.


How many of us are universally delighted with every room assigned to us? Recently, despite asking for a quiet room with a king-size bed (my husband is 6'3"), we were assigned a room with a double bed facing a busy, noisy street. When we asked to change rooms, the front desk clerk sighed with disgust and said, "But we gave you a suite." 


Read on
Back to Basics with 007

By Andrea Brockmeier, PMP 


I wasn't consulted about the inclusion of the latest James Bond movie, Skyfall, on the list of contenders for an Academy Award for Best Picture, but if I had been I would have been most enthusiastically supportive.


It's a troubled project recovery adventure like none I've ever managed! This Bond offers great reminders of the basics that any project manager would do well to remember when things are going badly. Even very, very badly.

Product News
Watch for New Courses This Spring
Watermark Learning has been listening to your comments and monitoring the BA and PM Communities to find out the direction we should be taking with future course offerings. As a result, we plan to launch a series of new courses with increased relevance for current business needs. These include:
  • The Art and Science of Conflict Management
  • Bulletproof Business Cases
  • Critical Thinking Skills for Today's Problem Solvers
  • Getting Real Results from Virtual Teams
Watch for these courses to be added to our course catalog starting in April. Keep tabs on Watermark's current and future course offerings by checking our online Public Class Schedule. For more specific information on the new classes, please contact an education consultant.
Lost and Found
Bob Prentiss Sm Photo

By Bob Prentiss, CBAP


It was an exceptionally cold winter. I was 7 years old, bundled up in long underwear, a snowmobile suit, a long scratchy scarf tied around my head (literally tied on), hand-me-down snowmobile boots that were slightly too big for me so they were stuffed with towels, and I was wearing two sets of mittens. Two sets of mittens? Well, my mittens were worn out for the most part and given that my brother had chicken pox and was out of school (the lucky guy), my mother put my mittens on and then took my brother's and fit them on top.


Read more

Industry News

Andrea Brockmeier Named Director of Training Services for Watermark 


Andrea Brockmeier, PMP, has been named to the position of Director of Training Services for Watermark Learning. Andrea's new responsibilities include managing all Watermark Learning instructors and class production, in addition to continuing to teach classes and developing and maintaining courseware.


"We are excited to have Andrea take on these new responsibilities," said Chris Anderson, Watermark Learning's Vice President of Sales and Delivery. "She will be instrumental in managing our courseware development, internal and contract instructors, and process improvement and communication for our educational programs as Watermark Learning continues to expand."


Read more


Sandy Tschannen Receives PMI-MN

W. Bruce Sandison President's Award 

 Sandy Award 

Watermark Learning Senior Education Consultant Sandy Tschannen was presented with the W. Bruce Sandison President's Award at PMI-Minnesota's annual Volunteer Appreciation Gala on January 26.
This award is presented annually to a PMI Minnesota chapter member in good standing who has shown unparalleled devotion of their time and quality efforts toward building professionalism in Project Management, both in and outside the Chapter, through their contributions and activities. 

Sandy's involvement in the chapter has included six years as Membership Chair and two years on the PMI-MN Board as Director of Membership.  During her tenure, she successfully launched a number of programs and chapter initiatives that continue to add value to chapter members and the community at large. All of us at Watermark Learning are very proud of Sandy and her dedication to the Project Management profession. Way to go, Sandy!


First Day of New PMP Exam Will be Wednesday, July 31, 2013 


If your plans for 2013 include taking the PMP examination, remember that the exam changes to a new version effective Wednesday, July 31, 2013. This means that if you take the exam on Tuesday, July 30, you will take the current version. If you take the exam on Wednesday or later, you will take the updated version.


 Learn more  

 Upcoming Webinars 
Watermark Learning webinars continue to be one of the most convenient learning tools you can use. Whether you want to earn PDUs or CDUs, learn about a specific and relevant topic, or both, we have you covered! Check out these upcoming webinars on our 2013 schedule: 
  • March 15: Managing Requirements presented by Elizabeth Larson, CBAP, PMP, CSM
  • April 8: The Art of Consultative Questioning by Richard Larson, PMP, CBAP

Our December webinar, "Off Site and On Board: Getting Real Results from Virtual Teams," presented by Andrea Brockmeier, was attended by nearly 300 professionals from both the BA and PM communities. If you weren't able to attend, don't worry - we also provide recordings of all webinars for our members' use.


"I just wanted to say thanks for a really useful class yesterday! I began a new job this year as an SBA and had not even considered tracking hours for future certification, so this webinar was extremely helpful and made me realize - I need a plan! Thank you!"

-Julie, Denver, CO

 Attendee of a recent Webinar


For a complete list and to register, please visit our Events page.


      Clients Header      

PMP Certification Preparation Course 


"Just a quick note to let you know I passed the PMP exam last Friday. I felt very prepared and a large part of that was due to your excellent and enjoyable course."


Dan Oehmke, PMP 

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