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Upcoming Events


Last Chance for 20% Discount!


As 2012 draws to a close, December marks your last chance to take advantage of Watermark Learning's special 20th Anniversary offer. Receive 20% off the list price of all live training courses (in-person and virtual). The discount will be applied at the time of registration and cannot be used with any other discounts. Use promotion code WML20 when registering.


Public Class Schedule

Upcoming Courses


Agile Fundamentals


BA Fundamentals


Business Process Improvement


Business Process Modeling


CBAP Certification Prep 


 CCBA Certification Prep


Consulting Skills to Solve Business Problems


Eliciting Business Requirements


Getting Started in Business Process Management


Influencing Without Authority


Organizational Change Management


Planning and Managing Requirements


Industry Events 

Watermark Learning

Webinar Event

December 12, 2012

11:00 am - 12:00 pm (CT)

Presentation by Elizabeth Larson, CBAP, PMP, CSM

7 Ways to Build Trust for Successful Requirements Elicitation


IIBA Central Iowa

Chapter Luncheon Meeting

December 20, 2012

11:00 am - 12:30 pm

Presentation by Bob Prentiss, CBAP

Requirements Held Hostage: Elicitation in Crisis 


Watermark Learning

Webinar Event

January 18, 2013

11:00 am - 12:00 pm (CT)

Presentation by

Andrea Brockmeier, PMP

Offsite and On Board: Getting Real Results from Virtual Teams


Watermark Learning

Webinar Event

February 8, 2013

11:00 am - 12:00 pm (CT)

Presentation by

Bob Prentiss, CBAP

The Audacity of Quality Requirements



Exams Enjoy Worldwide Popularity


Watermark Learning's popular CBAP Online Study Exam and CCBA Online Study Exam are now used in 60 countries around the world.


Discounts and special "bundled" prices are available on all of our CBAP/CCBA Training Materials for your study groups. You can choose to purchase our CBAP Online Study Exam plus two other items and receive up to a 30% discount off the retail price. Or, you can buy copies of our acclaimed CBAP Study Guide in bulk and save as much as 30%!


Click here to find out more about Watermark Learning volume discounts and bundles.



Next CBAP/CCBA Study Hall Q&A Online Chat Session  

January 4, 2013  

11:00-11:30 am CT

Free session to ask anything related to CBAP/CCBA certification - from the application to exam prep to test-taking tips.


To Register

December 2012 - In This Issue
Seven Success Factors for Requirements Planning
First Text Message Conveys Holiday Greetings
Beware the Unchartered Project
Webinar Series 2013
An Imperfect Approach to Get Results
Got an iPad? Online Study Exams Work Great on Apple Safari
Industry News
Feature Article

Seven Success Factors for

Requirements Planning

by Elizabeth Larson, PMP, CBAP, CSM and Richard Larson, PMP, CBAP

Principals, Watermark Learning, Inc.

Elizabeth Larson Sm PhotoRich Larson Sm Photo 


This article, one of our most-read from 2010, is an excerpt from the book Practitioner's Guide to Requirements Management, Part I: Requirements Planning, written by the authors.

If care isn't given to planning the activities of defining product requirements, the entire project could go awry. It is one of the biggest reasons why 60% of project defects are due to requirements and almost half of the project budget is spent reworking requirements defects. There are many success factors that can relate to projects, products, and processes. Some apply to all three.



1992 Happenings


Trivia Question: What was the

First-Ever Text Message?


textingText messaging as we now know it was used for the first time December 3, 1992, when Neil Papworth, a Sema Group test engineer in the United Kingdom,
used a personal computer to send the text message "Merry Christmas" to the phone of Richard Jarvis. Today's text messaging format derived from the SMS (Short Message Service) used with radio telegraphy in the 1920s.
Beware the Unchartered Project 

By Andrea Brockmeier, PMP


An unchartered project is an oxymoron to most project managers. Kind of like the unsponsored project. It just doesn't compute. No sponsor, no project. No charter, no project.
But take a look at the mountain of stuff on your desk. How many unchartered projects are in there? After all, it's not like there's a magic threshold for budget, time, or other resources needed for something to be a project.


Read on

Upcoming Webinars
Webinar blocks 
Even as the year comes to a close, Watermark Learning Webinars continue to draw high levels of interest. Our November webinar, "Fantastic Voyage or the Impossible Dream? The BA as Management Consultant," presented by Richard Larson, was attended by over 300 professionals from both the BA and PM communities. For those who couldn't attend, don't worry - we also provide recordings of all webinars for our members' use. Here is our last 2012 webinar and the first on our 2013 schedule: 
  • December 12: Seven Ways to Build Trust presented by Elizabeth Larson, PMP, CBAP, CSM 
  • January 18: Offsite and On Board: Getting Real Results from Virtual Teams presented by Andrea Brockmeier, PMP
  • February 8: The Audacity of Quality Requirements presented by Bob Prentiss, CBAP 

"I just wanted to say thanks for a really useful class yesterday! I began a new job this year as an SBA and had not even considered tracking hours for future certification, so this webinar was extremely helpful and made me realize - I need a plan! Thank you!"

-Julie, Denver, CO

 Attendee of a recent Webinar


For a complete list and to register, please visit our Events page.


An Imperfect Approach to get Results
Bob Prentiss Sm Photo

By Bob Prentiss, CBAP


As Business Analysts, we often feel that our work must be perfect. It is  after all, being scrutinized constantly, and we know that in the end if something is labeled a defect, well... we get the blame. I frequently see and hear of formal requirements walkthroughs that go awry, situations so extreme that people cannot run away fast enough, looking like they are fleeing the scene of the crime. Why? Because the Business Analyst tried to do the impossible, they tried to be perfect. 

Read more  

Product News


Got an iPad? Online Study Exams 

Work Great on Apple Safari! 

Watermark Learning's popular Online Study Exams -- for the CBAP, CCBA, and PMP Exams -- are just as easy to use on an iPad as on a laptop or desktop computer. The exam programs have been enhanced for use with the iPad and Apple's Safari web browser.
Now you can do exam prep wherever you can take your iPad, making studying for the CBAP, CCBA, or PMP exams easier than ever. You don't even have to find and download a special app! Check out our Online Study Exams now, and find out why they've received kudos from BA and PM professionals everywhere.



Industry News


Pacific Rim Members:

Want Webinars your Way?


Watermark Learning is investigating the idea of offering webinars timed for participants in a portion of the Asia-Pacific area, including Australia, Japan, New Zealand, and Singapore. We'd like to know how interested BA and PM professionals in these areas would be in attending webinars and if there would be a preference for a start time, with Sydney NSW Australia as the geographic midpoint.


If you are located in this area and are interested in attending one of our webinars, please take this short survey designed to help us decide on the level of interest and best times to offer webinars for this part of the world.


Take the survey

      Clients Header      

CBAP Online Study Exam 


"I am so excited to share the good news that I have passed the CBAP certification successfully and am a CBAP now...Hurray. Many thanks to Watermark Learning for the CBAP Guide and Online Exam tool with the great question bank, which was definitely the driver of my success. Thanks once again...Watermark is Great."


Lata Gupta, CBAP, Capital One, Inc. 

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