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Upcoming Events


Have You Visited Our New Site Yet?


Watermark Learning's new website is up and running at a familiar address:


If you haven't visited the new site yet, be sure to do so. We've updated the look and feel of our site to make it even more user friendly, and to include features that you, our students and members, have asked for. These include improved site navigation, simplified registration, and real-time credit card transactions and account management.
new home page


Upcoming Courses
* Denotes New Course 


Agile Fundamentals



 BA Fundamentals


 Business Process Improvement


    Business Process Modeling


 CBAP® Certification Prep


  CCBA® Certification Prep


Consulting Skills to Solve Business Problems


 Eliciting Business Requirements


 *Getting Real Results from Virtual Teams



Getting Started in Business Process Management


Influencing Without Authority


Planning and Managing Requirements


 Industry Events


May 17, 2013

7:30 am - 4;45 pm (CT)

Des Moines, IA

Fantastic Voyage or the Impossible Dream? The BA as Management Consultant

Presentation by

Elizabeth Larson, PMP, CBAP, CSM


Watermark Learning

Webinar Event

May 17, 2013

11:00 am - 12:00 pm (CT)

The Art and Science of Conflict Management

Presentation by

Susan Heidorn, EdD, PMP, CBAP


 Project World/Business Analysis World 2013

June 4, 2013

10:30 am - 11:45 am (ET)

Toronto, Ontario

 Presentation by

Richard Larson, PMP, CBAP


June 4, 2013

2:15 pm - 3:30 pm (ET)

Toronto, Ontario 

Three Steps to Influencing When You Don't Have the Authority

Presentation by

Elizabeth Larson, PMP, CBAP, CSM


June 5, 2013

8:30 am - 4:30 pm (ET)

Toronto, Ontario 

 Workshop by

Richard Larson, PMP, CBAP


June 6, 2013

8:30 am - 4:30 pm (ET)

Toronto, Ontario

Influencing Without Authority

Workshop by

Elizabeth Larson, PMP, CBAP, CSM


Next IIBA Certification Chat

June 7, 2013

Free session to ask anything related to CBAP/CCBA certification - from the application to exam prep to test-taking tips, even


 This is a Conference Call, NOT a Webinar.
Call in to 1-978-964-0050
Use Participant Code 30156318#



One-Stop Shopping for Your CBAP/CCBA Study Needs


Watermark Learning's Business Analysis Industry Certification web page includes the links and information you need to prepare for and pass the CBAP or CCBA exams. 


Some of the links you'll find here include those to our CBAP/CCBA FAQ page, to the IIBA® Certification Resources page, and to our popular CBAP Online Study Exam.
 This is where you'll find the tools you need to learn about and apply for the exams, get started with your certification preparation, finalized your study plans, and then take and pass the exam! Visit our BA Industry Certification web page now!
May 2013 - In This Issue
The Courage to Scribe, 42's Trusted Advisor
IIBA Certification Registry Now Available
da Vinci's Requirements
Product News
The Real Positives and Negatives of Working Virtually
Industry News
Upcoming Webinars
Feature Article

The Courage to Scribe:

42's Trusted Advisor


By Elizabeth Larson, PMP, CBAP, CSM,

Co-Principal, Watermark Learning, Inc.


 Elizabeth Larson Sm Photo  

Recently I saw the movie "42," based on the true story of Jackie Robinson, who in 1947 bravely fought custom, bigotry, and violent hostility to become the first African American to play major league baseball. His courage came from his inner strength which allowed him to withstand with dignity the cruel behavior from fans, other team managers and players, and at first some of his own teammates.


As I watched the movie, I was equally taken with the story of Robinson's "scribe," Wendell Smith. Also an African American, Smith bravely fought many of the same obstacles as Robinson, but not as visibly, to become a respected sports writer who in 1994 was posthumously inducted into Baseball's Hall of Fame.


Read more

IIBA Certification Registry Now Available
Rich Larson Sm Photo
by Rich Larson, PMP, CBAP

IIBA has introduced a new online credential registry. It is real-time and shows the complete list of CBAP and CCBA credential holders. This is a nice change compared to the older spreadsheet method, which was outdated almost as soon as they published it. 


da Vinci's Requirements
Bob Prentiss Sm Photo

By Bob Prentiss, CBAP


Leonardo da Vinci has been described as the archetypical renaissance man. He was a man of unquenchable curiosity, unmatched imagination, and is arguably the most diversely talented person who has ever lived. Certainly known for his painting skills (The Mona Lisa, The Last Supper), his appetite for knowledge did not stop there. He branched out into other professions as well: sculptor, mathematician, inventor, writer, engineer, musician, and cartographer to name just a few. I would add to that distinguished list the role of business analyst. I believe there are a few lessons we can learn from Leonardo both in his approach to life and work.


Read more

Product News
New Courses: The Art and Science of Conflict Management
This timely subject joins the list of new course offerings now on Watermark Learning's Public Class Schedule.


Conflict is inevitable and the potential for conflict in projects is unusually high because projects involve stakeholders from different backgrounds and work orientations all coming together to work on a project. The causes of conflict in projects are often related to differences in values, attitudes, needs, expectations, perceptions, resources, and personalities. Improving skills in dealing with conflict can assist project managers and business analysts to handle and effectively resolve these conflicts leading to more productive projects.


For more information on this and four other new courses now being added to our schedule, click here. Check our online Public Class Schedule for course availability, or contact a Watermark Learning training consultant.

The Real Positives and Negatives of Working Virtually

By Andrea Brockmeier, PMP 


Developing our new course, Getting Real Results from Virtual Teams, has me poring through resources and reflecting on my own experiences of working virtually. There are, of course, many types of virtual work environments and circumstances, just as there are many reasons why workers work remotely. 


Read on


Industry News

Business Analysts Can Now Write the CBAP Exam in Japanese


The Japan Chapter of the International Institute of Business Analysis (IIBA®), with the help of the IIBA Certification Team, is ready to offer the CBAP® exam in Japanese on May 10th. The exam will be available to eligible candidates at all test center locations where IIBA exams are offered. The CBAP Handbook and A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) are also available in Japanese.


Watermark Learning is now preparing Japanese translations of its CBAP study materials, including the popular CBAP Online Study Exam. Watch for more details on the availability or our Japanese study materials in the near future.


Read more about the Japanese CBAP Exam


Auburn University Online Graduate Programs Ranked in Top 10 Nationally


Auburn Good news for Watermark Learning students participating in our Certificate programs offered by Auburn University! Auburn Engineering's online graduate program ranked 6th and its computer information technology program ranked 7th in U.S. News & World Report's recently released rankings.


Watermark Learning partners with Auburn University to grant students Continuing Education Units (CEUs) for classes taken as part of our Certificate Programs in Business Analysis, Project Management, or Business Process Management.


Read on


Connecting with Colleagues

Southwest Ohio and Wisconsin BA Events


Have you attended an industry event lately where  a Watermark Learning expert made a presentation, or visited our table at an IIBA or PMI Development Day event? Even if you haven't, you can check out these events, such as the SW Ohio BA Regional Conference or WI-BADD (Wisconsin Business Analyst Development Day) on our Facebook page. Visit our page now to to see reports and photos of these events and more on Facebook!


If you have a smart phone, you can also visit us on Foursquare. Click here to visit the Watermark Learning Foursquare page and look for our "Newbie Special"  available with your first Foursquare check-in.


 Upcoming Webinars 
"BA Toolkit: Essential Tools for an Agile Project (or any other for that matter)", our April Webinar presented by Richard Larson, PMP, CBAP, was attended by 500 participants. If you were unable to attend, don't worry. We also provide recordings of all webinars for our members' use. Here are our upcoming 2013 Webinars:
  • May 17: The Art and Science of Conflict Management presented by Susan Heidorn, EdD, PMP, CBAP
  • June 21: Critical Thinking Skills for Today's Problem Solvers presented by Dayle Beyer, PMP, CBAP, ACC, PMI-RMP, IT-SVM
  • July 19: Bulletproof Business Cases presented by Richard Larson, PMP, CBAP
"Thanks for covering the BA role, which is an important part of our culture. I'm on the business side, but will be sharing with our IT support team for their benefit."

 - Attendee at April's webinar

 For a complete list and to register, please visit our Events page.


      Clients Header      

 CBAP Online Study Exam 


"I appeared for the exam yesterday and passed it, but I guess it was taking Watermark Learning's practice exams that helped me more. I have also used the CBAP Certification Study Guide and found it very useful to review key concepts outlined in the BABOK. The guide has tips on successfully passing what is definitely a challenging exam, including a full blown exam simulation, which I found very useful."


Tanmoy Banerjee, CBAP


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