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Experience of the instructor & students was good. The course showed several paths I haven't yet explored to manage projects. - (Mike Keevil, Ameren)

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General Information

Length: In-person classes – 2 days / Virtual (Live online) and Anytime Learning – 4 sessions

To harness the work done in organizations, and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes how to develop a variety of process model types.

The most common process modeling standards are taught, assuring you the maximum applicability to your environment. In addition, the course provides valuable tips and techniques to help ensure that your modeling sessions stay focused, and are viewed as successful by all involved.


The process modeling symbols students learn are compatible with ISO 5807–1985, BPMN ver. 2.0, and UML ver. 2.0.


Some basic understanding or exposure to process concepts. The Watermark Learning course Business Process Management Foundations satisfies this prerequisite.


Skill Level: Basic

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to understand, model, and manage business processes.

PDUs: 14
CDUs: 14
SEUs: 14
CEUs: 1.4
Certificate Programs:
  • Certificate in Business Process Management
  • Masters Certificate in Business Analysis

To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. A lively role play and case study help reinforce concepts learned. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions.


Business Process Modeling (BPM) Concepts

  • Business Process Management Framework
  • Benefits of Process Modeling
  • How process models are used
  • Supporting Business Objectives
  • Process terminology
  • Types of Process Models
  • Steps of Process Modeling
  • Introduction to case study and workshop

Enterprise Process Context Modeling

  • The value of Enterprise Context for process management
  • Identifying and organizing processes 
  • Architecture/Hierarchy/Decomposition model (function/process)
  • Exercise
  • Decomposition techniques, rules, and levels
  • Value Chain Diagram and Value Chain Matrix
  • Workshops

Framing the Process

  • Discussion
  • Exercise
  • Staying focused during process mapping
  • Preparation for modeling/elicitation sessions
  • Roles and responsibilities of key stakeholders
  • Process mapping roles
  • Importance of process scope and techniques to prevent process scope creep
  • Pre- and post-conditions
  • The Scope Diagram
  • The Supplier/Input/Process/Output/ Customer (SIPOC) Chart
  • Workshop
  • Using Variations Lists to help frame processes
  • Workshop

Process Mapping

  • Definition of a process map
  • Swim lanes; a different view of a process map
  • Process mapping notation (ISO standard)
  • Developing scenarios
  • Primary and alternate paths
  • Three-part workshop

Refining Process Maps

  • Frequently found mapping problems and how to correct them
  • Inputs and outputs: to show or not to show
  • Level of detail: How much is enough
  • Supporting process details in text
  • Workshop

UML and BPMN notation

  • Activity diagrams, a different type of process model 
  • Purpose of UML Activity Diagrams
  • UML Notation Equivalents to ISO
  • Purpose of BPMN notation
  • BPMN Equivalents to ISO
  • Some additional BPMN symbols and their uses (BPMN Lite)
  • Tips for working with multiple standards
  • Workshop (optional)

Process Maps in Requirements

  • Concurrent business modeling for complete requirements
  • Balancing data and process to find missing process requirements
  • State transition model
  • Interaction model
  • Workshop

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.