About Us

Since 1992, Watermark Learning has delivered training, coaching, and certification preparation in Business Analysis, Agile, Project Management, Business Relationship Management, Business Process Management, and Leadership & Influencing Skills. We turn the complexity of industry standards into practical application. Our courses and coaching are laser-focused and help ensure enduring results in organizations. Our services are practical and engaging, led by experts who facilitate sessions in an interactive way making learners energized to learn and motivated to perform. We are large enough to meet your needs and small enough to care. Our coaching, consulting, and certification preparation services provide focused guidance for success.

Get a quick 30-second overview of Watermark Learning.

Experienced Staff

Our principals and senior instructors have each been in business, IT and training an average of 25-plus years. Our instructors are practicing consultants and authorities in their respective fields and are sought-after speakers in conferences and industry events around the world. Watermark instructors are also published authors of articles, books, and contributors to both the BA and PM Bodies of Knowledge.

See a timeline of Watermark Learning’s history.

  • We are an IIBA® Charter Endorsed Education provider, and an inaugural PMI® Global Registered Education Provider.
  • Watermark is proud to be a Premier Sponsor of IIBA® as well as sponsors of individual PMI® and IIBA® chapters.

Read biographies of our leadership team.

Delta 3m Medtronic Wells Fargo United Healthcare

Training and Coaching

Our instructor-led courses cover the most relevant topics to help you keep pace in today's demanding business environment. Our work with the BA and PM Bodies of Knowledge as well as the endorsement of our courses and programs by both associations assures you the most insightful, current, and applicable training available. Our courses are also certified by WIA (Workforce Investment Act) for adult and dislocated worker assistance.

Private Classes

Minimize scheduling hassles and travel expenses by inviting a Watermark expert to your site.

Public Classes

When you need to train one to a few people, our open-enrollment classes give you flexibility.

Virtual Training

Save travel time and expenses and study from anywhere in the world through our live, online virtual training courses.

Self-Paced Video on Demand

These online training options let you focus on core content, save money, and put you in complete control.

Certificate Programs

We have programs for both individuals and organizations to develop skills for enduring results.

Industry Certification Preparation

Our certification preparation courses and products give you the edge you need to pass your exam on the first try.

Applied Learning

Our applied learning and mentoring services tackle your unique needs while helping you keep projects on track.


Watermark Learning is proud of our charitable giving. Not only do we give back to our professional communities with presentations, articles, and books, but also each year we contribute financially to charities recommended by our staff. Since 1992, Watermark has donated up to 5% of its pre-tax profits to charities each year.

A Trusted Resource

We’re confident that Watermark Learning is your best choice in training for a business analyst, project manager, process analyst, or anyone looking to enhance their problem-solving, planning, and analysis skills in the workplace. But don't take our word for it - read what our clients are saying about us.


Watermark Learning is always looking for talented independent contractors to supplement our full-time training staff. If you have expertise in agile, business analysis, project management, business process management, CBAP/CCBA/ECBA, BRMP, PMI-PBA, PMI-ACP, and PMP certification training, submit your resume to jobs@watermarklearning.com (no phone calls please).


Chris Anderson, President of Operations

Chris Anderson Vice President of Operations

It was Richard and Elizabeth Larson's dedication to learning and teamwork that convinced Chris Anderson to join Watermark Learning in 1997. "Teamwork is the backbone of Watermark and my watchword as well," noted Anderson. Chris has over 25 years of total sales and customer service experience, with 23 of those in the training industry, and knows well the value of teamwork in developing long lasting client relationships.

His roots in training go back to 1990, when he also worked with Watermark Learning President and founder Richard Larson in a previous training/consulting venture before joining the company. Chris also holds a firm belief that customer service is at the heart of any organization’s success, and as such, considers himself Watermark Learning’s chief customer service officer.

Chris is responsible for Sales, Customer Relations, and Delivery of training to Watermark’s clients. He truly cares about his customers and is committed to providing training that is fitted to the customer, whether it is an individual or an organization.

Chris is an active member of the International Institute of Business Analysis – Minneapolis/St. Paul Chapter (IIBA MSP), and served as Chapter Treasurer for four years.

He holds a Bachelor of Science degree in Business Management from the University of Minnesota - Carlson School of Management.

Andrea Brockmeier, Director of Project Management

Andrea Brockmeier Director of Project Management

Andrea Brockmeier has managed technical, operational, and financial projects for over 15 years, including developing and leading technical project teams. Since joining Watermark Learning, her energy has focused on curriculum development and training delivery.

Much of her project management work over the years has been in IT. One of her favorite projects included developing a Project Management Office that provided training, processes, and tools to turn a service IT department into a project-driven IT department. The results dramatically realigned the department’s efforts with the organization’s business objectives and resulted in the highest rate of technical deliverables in the organization’s history.

Other projects have included things ranging from proprietary software migration to new office space and, more recently, project-related work around online training platforms and process.

Andrea’s passion for project management works equally well in the workplace or the classroom. Her energy, enthusiasm and rapport with students create a lively and interactive learning experience, whether through teaching, mentoring, or consulting. She is also a talented course developer who brings years of academic and business experience to any development project.

Andrea earned a BA degree in Sociology from North Dakota State University and an MA in Cultural Anthropology from Southern Methodist University. She is also certified as a Project Management Professional (PMP)®, a Certified Scrum Master (CSM), a PMI Agile Certified Practitioner (PMI-ACP)®, a PMI Professional in Business Analysis (PMI-PBA)®, a Business Relationship Management Professional (BRMP), and an IIBA® Agile Analysis Certification (IIBA-AAC).

Susan Heidorn, Director of Business Solutions

Dr. Susan Heidorn Director of Business Solutions

Dr. Susan Heidorn is responsible for the business relationship management certification program and new business analysis products and services at Watermark Learning. She is an experienced consultant, facilitator, speaker, and trainer, with over twenty years of experience in business relationship management, project management, business analysis, strategic thinking & planning, leadership development, facilitation, process improvement, change management, and team development.

Susan works on creating positive impacts for the organizations she serves, and brings high energy and creativity into the workplace. Her focus is on experiential and adaptive learning and consulting that assists organizations in gaining insight, alignment, and developing effective action plans to move forward.

Susan has been a speaker at a number of IIBA and PMI conferences, as well as local and regional organizations, boards, and is a popular instructor for public and private clients. She is a lifelong learner whose passion is to guide people into achieving excellence in their personal and professional lives.

Susan holds a BA degree in Psychology from Augsburg College and a Master’s Degree in International Management and a Doctorate in Organization Development from the University of St. Thomas. Her certifications include Project Management Professional (PMP)®, Certified Business Analysis Professional (CBAP), Certified Scrum Master (CSM), Business Relationship Management Professional (BRMP), and IIBA® Agile Analysis Certification (IIBA-AAC).

Elizabeth Larson, Consultant

Elizabeth Larson Consultant

Elizabeth Larson is a consultant and advisor for Watermark Learning / Project Management Academy. She has over 35 years of experience in project management and business analysis. Elizabeth has co-authored four books and published chapters in five additional books, as well as articles that appear regularly in BA Times, Project Times, and Modern Analyst. Elizabeth was a lead author/expert reviewer on all editions of the BABOK® Guide, as well as several of the PMI standards.

Elizabeth also enjoys giving presentations, and her speaking history includes repeat keynotes and presentations for national and international conferences on five continents. Elizabeth enjoys traveling, hiking, reading, theater, and spending time with her 7 grandkids.

Elizabeth holds a Bachelor of Arts degree in English and a Bachelor of Science degree in Education from the University of Arizona, and a Master of Arts degree in English from the University of Minnesota. Her certifications include Project Management Professional (PMP)®, Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA)®, and Certified Scrum Master (CSM).

Richard Larson, Consultant

Richard Larson Consultant

Richard Larson is the founder of and is now a consultant for Watermark Learning. He is a successful entrepreneur with over 35 years of experience in product development, business analysis, project management, training, and consulting. As an internal entrepreneur, Rich led the development of several Watermark Learning online products as a business analyst and product owner.

Rich is a frequent speaker at Business Analysis and Project Management national conferences and IIBA® and PMI® chapters around the world. He has contributed as a lead author to the BA Body of Knowledge (BABOK® Guide) version 2.0 and 3.0 and was a lead author on PMI’s Business Analysis Practice Guide. He and his wife Elizabeth Larson have co-authored five books on business analysis.

Richard is a Founding Board Member of the Minneapolis-St. Paul, MN and Phoenix, AZ chapters of IIBA®, a PMI-Minnesota chapter colleague-of-the-year award winner, and he holds a Bachelor’s Degree in Psychology from the University of Minnesota. His certifications include Project Management Professional (PMP)®, Certified Business Analysis Professional (CBAP), and PMI Professional in Business Analysis (PMI-PBA)®.