Business Process Modeling

2-Day Training Course

Business Process Modeling

To harness the work done in organizations and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes when and how to develop a variety of process model types at varying levels of detail.


The process modeling symbols students learn are compatible with ISO 5807–1985, BPMN ver. 2.0, and UML ver. 2.5.


  • Describe the purpose and benefits Business Process Modeling.
  • Articulate the list of various process models.
  • Discuss the essential business process modeling components and steps necessary for success.
  • Discover appropriate elements of processes that need to be documented.
  • Use process maps to discover, document, and communicate the processes.
  • Describe the importance of setting process boundaries and how it can make your modeling more productive.
  • Create a variety of clear and consistent process models and understand when to use each.
  • Develop primary and alternate paths for a process
  • Learn various notations that are used in process modeling and how to refine and confirm the process.

Length and Learning Modes

Live or Virtual Classes: 2 days; Discounts available for teams and for private offerings.


Live Business Analysis Modeling Essentials Course
Live: To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions. This includes 6 months digital access to all training materials.
Virtual Business Analysis Modeling Essentials Course
Virtual Classroom: 2 days of web-based eLearning with a live instructor. This includes 6 months digital access to all training materials.
Video On Demand IIBA-AAC Certification Preparation
Video-On-Demand: Video-on-demand with online training portal, and community interaction. This includes 6 months digital access to all training materials.

Development Units

PDUs: 14 CDUs: 14 CEUs: 1.4


Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to understand, model, and manage business processes.

Certificate Programs


  • Business Process Modeling (BPM) Concepts
  • Enterprise Context
  • Process Context
  • Process Model Details
  • Process Model Refinement
  • Alternate Notation
  • Process Confirmation


"Experience of the instructor & students was good. The course showed several paths I haven't yet explored to manage projects."

Mike Keevil,

"Mentor was extremely pleasant, professional and knowledgeable. Gave me a foundation for a 'plan' to bring back. I think it is a great way to do business offering mentoring and the possibility of a "custom" course. Your staff has been great. Very helpful and very well informed about the courses."


"The idea of concurrently using the model techniques to better arrive at the requirements was very useful."

"The class exercises using a retail type example was helpful (especially with the ordering, shipping, receiving processes) since we do those similar processes."

"Good job of clarifying concepts and definitions of processes and process modeling."

"Really great class. Learned some new ideas and confirmed stuff I have been doing. This is an important course for technical people."

"Instructor has a nice, friendly presentation style. Her familiarity with our company added a nice personal touch."

"Really interesting seminar and very well managed by instructor!!"

"Liked the case study and the documentation handout."

"The class exercises and method of completing the exercises was appropriate and I liked that the instructor engaged everyone in the virtual class and encouraged discussion."

Michael Hamler,
Sr Business Process Analyst

"The handouts are fantastic!"

Valerie Mach,
Business Process Analyst

"Instructor seemed to be confident and have great knowledge of the subject."

"Instructor had great style, good examples."

"Instructor's presentation was excellent. The exercises promoted excellent group interaction and discussion."

Siemens Business Services

"Instructor's presentation was excellent. The exercises promoted excellent group interaction and discussion."

Siemens Business Services

"Instructor was very good in that she stuck to her objectives but allowed flexibility within the course. Course was very enlightening and should be offered to more people."

"I liked the handout 'Business Process Modeling - Process Diagram Conventions.'"

"Got some good tips to do process modeling. This make the processes to be seen in a very organized way. Well delivered class!"

Fortune 100 Retailer

"Excellent instructor. This is the second class I have attended where she was the instructor and felt like I learned a lot as well as enjoyed the class."

Fortune 100 Retailer

"This class had useful techniques for business modeling. Instructor did a great job at covering content for beginners but also allowing those with experiences to ask/discuss advanced topics."

Fortune 100 Retailer

"Good course materials. I will definitely use this going forward."


"There was a good mix of lecture and exercises. I plan on using these tools with my upcoming projects. Instructor was very helpful - willing to discuss different issues. The exercises helped me work through the process of thinking about modeling."

West Group

"Course material very useful and easy to follow. The discussions were excellent. We were able to relate with real life experiences of the class members. Excellent! Couldn't have asked for a better instructor. Very glad I took the class."


"Instructor was very good - positive, helpful comments. I really liked the reviews done after each section. Quality course! Glad our company chose to make the investment to do Process Modeling right - will make all the difference in the world for this project."

Barbara Auerbach,
General Board of Pensions-United Methodist Church

"Seminar leader unquestionably knowledgeable of the subject matter. This class was perhaps one of the best I've attended from PMI Seminars. The knowledge of the subject matter expert (Instructor) was very evident. The pace and quality were right on."

"Loved the class. Learned a ton since the whole process was new to me. I always like the group projects."

"I really enjoyed the instructor. She was clear in her presentation. We never felt stupid asking her any questions. A great teacher."

"Provaliant brought Watermark Learning in to conduct Business Processing Modeling training for my staff. It was by far the most well-received training that we have ever had, with the most active participation in class activities by all of the Provaliant staff. It became apparent to my staff and me that that the material, instructor and/or presentation in classes we have had from other vendors was just not of high quality, impairing our ability to learn. With the Watermark instructor it was just the opposite, her professionalism and experience aided in making this a true learning experience for my staff."

Jay A. Masci,
PMP, Provaliant Retirement, LLC
Virtual Business Process Modeling Courses
Online - Central Standard Time (CST)
2024 Business Process Modeling Training Schedule
Sep 25,26
$1,295 USD $1,195 USD
VOD Business Process Modeling Courses
Video on Demand
Video on Demand
At your own pace
$725 USD
See All Business Process Modeling Training Courses