The crux of “getting it right” on any project is the ability to give stakeholders what they need, not necessarily what they ask for. Solid elicitation skills are the means of identifying real needs versus the stated needs. In organizations with project professionals who use good eliciting skills, stakeholders have shared expectations and face fewer surprises, team members are more efficient in developing solutions, and project environments are more collaborative and productive.
- Understand the basics of elicitation and the elicitation process.
- Use a systematic process for eliciting requirements.
- Describe and identify the key elements necessary to plan an elicitation session.
- Learn to develop good questions that can elicit the right information at the right time.
- Understand the essential steps to conducting elicitation sessions, including how to open and close the session.
- Learn how to document and confirm elicitation results.
Length and Learning Modes
Live or Virtual classes: 1 Day; Discounts available for teams and for private offerings.
PDUs: 7 CDUs: 7 CEUs: 0.7
This course is designed for business analysts, systems analysts, stakeholders, project managers, and anyone who is involved eliciting requirements and wants to improve their elicitation skills.
- Elicitation Overview
- Preparing for Elicitation
- Developing Good Questions
- Conducting, Documenting & Confirming Elicitation Results
"This course was well thought out and focused on building skills to be a better communicator and business analyst. It was not filled with luff or on the idea of selling the next available class to us.This has been the best class I've attended on the topic of Business Analysis."
"I really enjoyed the class. I appreciated the lecture piece - gave me a really solid understanding of the basics of requirements. Coming from the business side of things, this class will help me better articulate business requirements when I'm involved with projects."
"Excellent instructor! I also liked the handouts, role play, class interaction. This is one of the best technical/analytical classes I've ever had."
"The ability to interact with my peers was great. I imagine we'll be working to create more detailed business cases to manage"
"Being on the business end, this class will help me to better understand the BA's role and questions to ask, and then take it back to the business side and business tasks and apply the process there."
"Material put things in perspective for me. My company has their own processes to follow, but the questions and definitions of terms to gather requirements will allow me to be more effective and productive in meetings/team meetings now that I have this information in hand."
"I will tackle my next project much differently and will be sure to focus on digging deeper when gathering requirements and completely documenting the process."