Navigating Difficult Conversations

Navigating Difficult Conversations

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.


  • Understand conflict and the sources of difficult conversations.
  • Identify what each of us brings to difficult interactions with others.
  • Consider what we can and cannot control in when faced with a difficult conversation.
  • Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully.
  • Use a framework for engaging in difficult conversations that results in better outcomes for all.

Length and Learning Modes

Live or Virtual Classes; 1 Day; Discounts available for teams and for private offerings.


Virtual BBBC Course
Virtual Classroom: To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Students can expect a high-level of participation. Each student will receive a comprehensive student manual with any supporting handouts. This includes 6 months digital access to all training materials.
In-House BBBC Course
In-House: If you have 10 or more employees seeking training, we will deliver the course at your facility or in a private virtual session.

Development Units

PDUs: 7 CDUs: 7 CEUs: 0.7


Anyone who is ever faced with conflict and related difficult conversations.


Students will be provided a link to take a 15-minute online personal assessment at least 3 days prior to class and they will need to have their results available for class discussion.

Difficult Conversations and Conflict

  • Conflict defined
  • The role of conflict in difficult conversations
  • Types of conflict
  • Changing our view of conflict

Contributions to Difficult Conversations

  • How we filter our conversations
  • Things we can and cannot control

Conflict Management Styles

  • 5 Conflict management styles
  • Reviewing individual assessments

MAI2 Framework for Difficult Conversations

  • MAI2 Framework overview
  • Review of each of the framework components
  • Benefits of MAI2 Framework
  • Practice using MAI2 Framework as a conflict management technique


Participants will be provided a link to take an online personal conflict management style assessment prior to class.
Virtual Classroom Navigating Difficult Conversations Courses
Online - Central Standard Time (CST)
2024 Navigating Difficult Conversations
Jun 27
Aug 29
$795 USD
Dec 5
$795 USD
See All Navigating Difficult Conversations Training Courses