Providing Outstanding Customer Service
$795
1 Day
Live Online
Dec 4
Feb 26
May 28
Sep 10
Dec 3
Corporate Workshops
Discounted & flexible training for your team
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Course Overview
Customer Service Course
This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.
This course will earn you 7 PDUs | 7 CDUs

Learning Objectives
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Define customer service in relation to both internal and external customers
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Practice tips to internalize a healthy customer service mindset
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Recognize the importance of identifying the customer’s needs and wants
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Utilize techniques to connect with customers using different media
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Deliver a customer service experience that creates brand evangelists
COURSE AGENDA
Customer Service Curriculum
This course is intended for anyone who provides customer service to internal or external clients and seeks to provide exceptional experiences to benefit the customers and the organization. You will identify the keys to approaching the customer service role effectively, how to use different modes of communication for the best results, and why providing consistently outstanding customer service is the most efficient, effective, and valuable way to interact with all customers.
* there are discussions and exercises throughout the course.
Personal Leadership
Interpersonal Communication
- Introductions
- Course goals, objectives & agenda
- Logistics
- Who are your customers
- What is customer service
- Who provide customer service
- The power of the first impression
- The importance of appearance
- Using energy to meet customer needs
- Dealing with heightened emotions
- Understanding what customers value
- Values, assumptions, and points of view
- Meeting basic needs
- Exceeding expectations
- Listening and hearing
- Effective listening techniques
- Using different communication methods
- Effective digital communications
- Artificial Intelligence and customer service
- Customer service as brand evangelism
- Passion and outstanding service
- Providing memorable service
- Activity Guide
Training Options
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What Our Students Are Saying
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