Constructive Conflict Management

Name: Constructive Conflict Management
Price: 795.00 USD
Availability: InStock
Rating: 5 (450 reviews)

price starting at:
$795

course duration:
1 Day

training option:
Live Online

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May 28

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$1,295 $795

Sep 3

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$1,295 $795

Nov 19

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$1,295 $795

CourseID: 360629E

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Course Overview

Conflict Management Course

Conflict is inevitable, driven by differing experiences, priorities, and perspectives. But it doesn’t have to be disruptive. When managed effectively, conflict can fuel innovation, strengthen relationships, and enhance team performance. In today’s workplace, where most professionals regularly encounter conflict, the ability to de-escalate tension and apply a structured resolution process is essential. This course equips you with practical tools to turn conflict into a catalyst for better outcomes.

This course will earn you 7 PDUs | 7 CDUs

Constructive Conflict Management Course Overview

Learning Objectives

Identify common sources, types, and levels of workplace conflict
Distinguish between differences and conflict and recognize early escalation signals
Select appropriate resolution approaches (informal, supported, formal)
Apply conflict management strategies based on context and goals
Use a structured process to resolve conflict and achieve win-win outcomes

COURSE AGENDA

Conflict Management Curriculum

This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through a structured approach, using multiple strategies, participants will learn how to resolve conflict with clarity and professionalism.

Personal Leadership

Interpersonal Communication

What is conflict
Differences vs conflict
Levels of conflict
Types of conflict
Sources of conflict in the workplace
Why conflict matters

Conflict management vs conflict resolution
3 approaches to conflict (informal, supported, formal)
Choosing the right approach

Differentiating between resolution strategy versus process
Understand the five types of conflict management strategies: compete, avoid, accommodate, compromise, and collaborate
Knowing when to use the five key strategies

Positive engagement
Establish an effective environment
Developing a shared understanding
Clarify individual and common needs
Identify the root cause of the conflict
Generate & explore possible options
Agree on next steps

Training Options

Find training that flows with your schedule

We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Dedicated Workshops

Have 10+ employees and looking for discounted group training?

Reviews

What Our Students Are Saying

5.0

Watermark worked with us as a true partner, from day one. They took the time to understand our business, our trainees, expectations and our past training experiences. Watermark even scheduled time with our trainees well before the training date, to ensure our trainees were thoroughly prepared for the class.

5.0

This content is excellent and extremely relevant in today's world especially. I am beyond thankful for the ability to attend this course and take the knowledge gained in just two days into my life moving forward.

5.0

The overall training and coaching provided by Watermark was very well done, with excellent training materials and case exercises...We have a high level of confidence in our skills and our process as we move forward with our project.

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

Interactivity is great. I actually expected a large class, but having it focused on just my own company made me comfortable to open up and get the most of the interactivity. We had fun, and that helped me learn.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

Very good! Didn't use a lot of jargon. Taught in plain English which means the attendees will be able to apply what they learned anywhere. Great exercises and samples. The atmosphere set up from day one encouraged participation and thinking. Bravo!

5.0

The instructor was excellent! Knowledgeable, personable, and very enthusiastic with good examples that helped to explain the topic. This was an engaging course and it was helpful in my day-to-day life. Thank you for bringing it to us!

5.0

In the past, I have had poor experiences with Virtual Classrooms and I was hesitant to learn this way again. However, this was, without a doubt, the best Facilitated Virtual Classroom I have ever attended.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

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