Business Process Improvement

Business Process Improvement

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce costs and waste, increase operational efficiency, and enhance productivity. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving processes, process improvement concepts and techniques, and valuable tips on how to introduce process change into the organization and to get the most from your process improvement effort.

Objectives

• Describe an industry-standard Business Process Management framework and how BPI fits into it.
• Describe the purpose, benefits, and critical issues of Business Process Improvement (BPI).
• Employ industry-standard techniques for analyzing the root cause of process problems.
• Determine appropriate metrics for analyzing business processes.
• Use process maps to discover and analyze process problems.
• Design new processes using lean techniques that eliminate waste and maximize business value.
• Use three standard principles to optimize process design.
• Discuss the importance of monitoring and managing processes.
• Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency.
• Facilitate the introduction of process change in the organization using practical techniques.

Length and Learning Modes

Live or Virtual Classes: 2 days; Discounts available for teams and for private offerings.

Format

Live: To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide complete with examples and workshop solutions. This course is presented in a methodology-neutral way so participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class. This includes 6 months digital access to all training materials.

Virtual Classroom: 2 days of web-based eLearning with a live instructor. This includes 6 months digital access to all training materials.

Video-On-Demand: Video-on-demand with online training portal, and community interaction. This includes 6-months digital access to all training materials.

Development Units

PDUs: 14 CDUs: 14 CEUs: 1.4

Audience

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.

Prerequisites

Experience in modeling business processes. The Watermark Learning course Business Process Modeling satisfies this prerequisite.

Certificate Programs

• Certificate in Business Process Management

Outline

• Business Process Improvement (BPI) Foundation
• Metrics
• Analysis
• Business Process Design
• Transformation Processes

Testimonials