Business Process Improvement

2-Day Training Course

Business Process Improvement

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce costs and waste, increase operational efficiency, and enhance productivity. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving processes, process improvement concepts and techniques, and valuable tips on how to introduce process change into the organization and to get the most from your process improvement effort.

Objectives

Describe an industry-standard Business Process Management framework and how BPI fits into it.
Describe the purpose, benefits, and critical issues of Business Process Improvement (BPI).
Employ industry-standard techniques for analyzing the root cause of process problems.
Determine appropriate metrics for analyzing business processes.
Use process maps to discover and analyze process problems.
Design new processes using lean techniques that eliminate waste and maximize business value.
Use three standard principles to optimize process design.
Discuss the importance of monitoring and managing processes.
Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency.
Facilitate the introduction of process change in the organization using practical techniques.

Length and Learning Modes

Live or Virtual Classes: 2 days; Discounts available for teams and for private offerings.

Format

Live: To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide complete with examples and workshop solutions. This course is presented in a methodology-neutral way so participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class.

Virtual Classroom: 2 days of web-based eLearning with a live instructor.

Video-On-Demand: Video-on-demand with online training portal, and community interaction. This includes 6-months digital access to all training materials.

Development Units

PDUs: 14 CDUs: 14 CEUs: 1.4

Audience

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.

Prerequisites

Experience in modeling business processes. The Watermark Learning course Business Process Modeling satisfies this prerequisite.

Certificate Programs

Certificate in Business Process Management

Outline

Business Process Improvement (BPI) Foundation
Metrics
Analysis
Business Process Design
Transformation Processes

Testimonials

"The initial course discussion and the metrics materials were most beneficial. The application of metrics with process maps will help in specific areas for improvements and projects."

Private onsite class participant

"I liked discussing everyday processes that we never bother to analyze. I will be aware of extra burdens on processes and try to make things simpler for my department and customers."

Daniel Sachs

"I liked the step-by-step process and there was a good amount of time to practice and hear about life-related examples."

Susan Humphrey

"The activity variety was great and helped move the process along. I will remember to map out the current state before gathering business requirements before future state."

Eshe Brooks

"It was great having such experienced process analysts in the session - I learned a lot from them."

Kathleen Pettis-Smith,
IT Project Manager, Sanford Health

Virtual Business Process Improvement Courses

Online - Central Standard Time (CST)

2023 Business Process Improvement Training Schedule

Sep 25,26

8:30am-4:30pm

REGISTER

$1,295 USD $1,195 USD

Online - Central Standard Time (CST)

VOD Business Process Improvement Courses