Business Process Improvement

Name: Business Process Improvement
Price: 1195.00 USD
Availability: InStock
Rating: 5 (450 reviews)

price starting at:
$1,195

course duration:
2 Days

training option:
Live Online

Read Reviews

View Training Options

June 15,16

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$1,295 $1,195

Sep 28,29

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$1,295 $1,195

Dec 7,8

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$1,295 $1,195

CourseID: 360610E

Corporate Workshops

Discounted & flexible training for your team

Learn More

Course Overview

Business Process Improvement Course

Unlock one of the fastest ways to drive measurable results in any organization. This course equips you with practical tools to define problems, scope processes, and uncover root causes of inefficiency. Learn to model current workflows, analyze performance, and design improved processes that deliver measurable value. Gain hands-on techniques to implement, monitor, and sustain improvements for long-term success. Ideal for professionals seeking impactful, real-world results.

This course will earn you 14 PDUs | 14 CDUs

Business Process Improvement Course Overview

Learning Objectives

Explain key business process improvement (BPI) concepts, including process types and why improvement efforts succeed or fail
Define and structure business problems clearly, including writing effective problem and business need statements
Scope and model current-state processes using tools such as SIPOC, process maps, and swim lane diagrams
Analyze process performance by identifying metrics, waste, variation, and root causes
Design improved processes using value, quality, and time optimization principles
Implement, monitor, and sustain process improvements, including applying change management and continuous improvement practices

COURSE AGENDA

Training Outline

Learn to define problems, scope processes, and build process maps. Analyze current-state performance, identify waste, and uncover root causes. Design future-state processes, prioritize improvements, and implement, measure, and sustain results using practical BPI tools.

Process Leadership

Business Process

Define business processes
Identify types of processes in organizations
Explain why BPI matters
Understand why most process improvements fail
Apply a simple BPI framework

Define the problem before solving it
Learn a consistent business problem structure
Write a strong business need statement

Explain why scope matters
Determine process scope
Define pre and post conditions
Scope diagram overview
Create a SIPOC

What is a process model
Identify key participants
Prepare to model the process
Understand basic modeling notation
Apply modeling best practices
Create a Process Map
Create a Swim Lane Map

Collect the data
Define process metrics
Identify what to measure
Analyze data variation
Apply data analysis techniques
Identify waste
Perform root cause analysis

Design an effective process
Apply creative thinking techniques
Prioritize improvements
Apply time, quality, and value design principles

Learn a simple implementation lifecycle
Plan for implementation and OCM
Create a feedback strategy
Monitor process performance
Sustain improvements
Build a continuous improvement mindset

Training Options

Find training that flows with your schedule

We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Self-Paced On-Demand

Pre-recorded training taught by an expert.

This on-demand course includes:

6-Month Access to Online Training Portal
Business Process Improvement Student Manual
Additional Training Aids

$995 $725

Dedicated Workshops

Have 10+ employees and looking for discounted group training?

Learn More

Reviews

What Our Students Are Saying

5.0

Watermark worked with us as a true partner, from day one. They took the time to understand our business, our trainees, expectations and our past training experiences. Watermark even scheduled time with our trainees well before the training date, to ensure our trainees were thoroughly prepared for the class.

5.0

This content is excellent and extremely relevant in today's world especially. I am beyond thankful for the ability to attend this course and take the knowledge gained in just two days into my life moving forward.

5.0

The overall training and coaching provided by Watermark was very well done, with excellent training materials and case exercises...We have a high level of confidence in our skills and our process as we move forward with our project.

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

Interactivity is great. I actually expected a large class, but having it focused on just my own company made me comfortable to open up and get the most of the interactivity. We had fun, and that helped me learn.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

Very good! Didn't use a lot of jargon. Taught in plain English which means the attendees will be able to apply what they learned anywhere. Great exercises and samples. The atmosphere set up from day one encouraged participation and thinking. Bravo!

5.0

The instructor was excellent! Knowledgeable, personable, and very enthusiastic with good examples that helped to explain the topic. This was an engaging course and it was helpful in my day-to-day life. Thank you for bringing it to us!

5.0

In the past, I have had poor experiences with Virtual Classrooms and I was hesitant to learn this way again. However, this was, without a doubt, the best Facilitated Virtual Classroom I have ever attended.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Why Choose Watermark

Trusted Experts in
Business and
Leadership Learning

30+

Years Delivering Training

65+

Facilitated Leadership Courses

4.8/5

Average Instructor Rating

of Fortune 100 Clients