Business Process Management Foundations
To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class. This course provides the foundation for other courses in the Business Process Management (BPM) certificate.
- Learn an industry-standard BPM approach that encompasses Process Modeling, Process Analysis and Design, Process Performance Management, and Process Transformation.
- Identify various models and modeling notations that can be used to help you analyze the process.
- Understand how to apply three basic design optimization principles in designing improved processes.
- Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
- Identify ways people resist and adapt to changing processes.
- List various process management technologies that can be used to manage business processes.
Length and Learning Modes
Video on Demand; Discounts available for teams and for private offerings.
To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions.
PDUs: 7 CDUs: 7 CEUs: 0.7
Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes.
General business experience as a process participant.
- Business Process Management (BPM) Overview
- Business Process Modeling and Analysis Overview
- Business Process Design and Improvement Overview
- Business Process Performance Management
- Business Process Transformation Management
"The exercises were the most helpful. I've had limited exposure to process analysis and I appreciated the case study and the chance to go through the fishbone exercise. I also liked the descriptions of the other tools for documenting and analyzing processes, and feel better equipped to function in my role as a process associate."
Business Analyst/Project Manager, The Pew Charitable Trusts
"I've been accustomed to attending courses in person in a classroom setting and didn't think I'd like a virtual course. My experience with the Watermark virtual course was very positive and now I'm much more open to virtual classes as a learning medium. The courses always reinforce existing processes and introduce new ways of thinking of the same things."
Manager of Information Systems Blandin Foundation