Business Process Management Foundations

Business Process Management Foundations

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class. This course provides the foundation for other courses in the Business Process Management (BPM) certificate.

Objectives

• Learn an industry-standard BPM approach that encompasses Process Modeling, Process Analysis and Design, Process Performance Management, and Process Transformation.
• Identify various models and modeling notations that can be used to help you analyze the process.
• Understand how to apply three basic design optimization principles in designing improved processes.
• Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
• Identify ways people resist and adapt to changing processes.
• List various process management technologies that can be used to manage business processes.

Length and Learning Modes

Live or Virtual Classes; Video on Demand; Discounts available for teams and for private offerings.

Format

Live: To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions. This includes 6 months digital access to all training materials.

Virtual Classroom: 1 day of web-based eLearning with a live instructor. This includes 6 months digital access to all training materials.

In-House: If you have 10 or more employees seeking BRM Foundations training, we will deliver the course at your facility (or another location in your area, if you prefer). The training can be scheduled during any three consecutive days of your choosing.

Video-On-Demand: Video-on-demand with online training portal, and community interaction. This includes 6-months digital access to all training materials.

Development Units

PDUs: 7 CDUs: 7 CEUs: 0.7

Audience

Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes.

Prerequisites

General business experience as a process participant.

Certificate Programs

• Certificate in Business Process Management

Outline

• Business Process Management (BPM) Overview
• Business Process Modeling and Analysis Overview
• Business Process Design and Improvement Overview
• Business Process Performance Management
• Business Process Transformation Management

Testimonials