Organizational Change Management

Organizational Change Management

All projects introduce change into organizations which invariably change the way stakeholders work. Organizational change management (OCM) is about the people side of change – helping them let go of old practices and embrace the new. Through this interactive workshop, you will learn techniques to clearly define the change, generate support, assess organizational readiness, develop a change management plan, effectively address resistance, and identify the critical success factors to sustain the change once it is implemented. In short, you will leave class ready to participate as a valuable change agent in any change initiative.

Objectives

• Understand the key concepts associated with organizational change management
• Identify the drivers for a change initiative
• Use different techniques to assess the organization’s readiness for change
• Create a change management plan
• Establish an effective change network
• Learn how to effectively address resistance
• Develop a communication plan, internal marketing campaign, feedback strategy and training plan
• Determine key activities needed to sustain change behaviors and benefits

Length and Learning Modes

Live or Virtual classes: 1 Day; Discounts available for teams and for private offerings.

Format

Live: To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Students can expect a high-level of participation. Each student will receive a comprehensive student manual with exercises and examples.

Virtual Classroom: 1 day of web-based eLearning with a live instructor.

In-House: If you have 10 or more employees seeking training, we will deliver the course at your facility or in a private virtual session. This class is also offered in a 2-day version with additional concepts not covered in the 1-day version.

Development Units

PDUs: 7 CDUs: 7 CEUs: 0.7

Audience

This course is intended for anyone who is interested in organizational change management or likely to play an active role in an organizational transformation project. There are no prerequisites for this course.

Outline

OCM Overview

• Personal change assessment
• OCM defined
• OCM defined
• OCM Framework

Define the Change

• Change drivers
• Vision statement

Assess Organizational Readiness

• Organizational change readiness overview
• Force Field Analysis
• Stakeholder Analysis
• Impact Analysis
• Survey

Plan for the Change

• Determine change approach
• Identify change benefits and risks
• Build a governance structure
• Build a change network
• Identify change tasks and activities

Overcoming Resistance

• Why people are resistant to change
• Steps to overcoming resistance

OCM Communication Plan

• Change communication plan
• Marketing plan
• Marketing plan
• Training plan

Training plan

• Implement change activities
• Sustain the change activities