What is Business Process Management?

Accelerate Your Career Path with Business Process Management Training

Watermark Learning's Business Process Management program provides comprehensive, focused training for Business Process Managers, Analysts, Owners, Consultants, BPM Program Managers, Business Analysts, and others. Our Business Process Management training makes these best practices come alive in a practical way so you can apply them immediately. Contact Watermark Learning today for business process management training. Our BPM training program helps you:

  • Learn an industry standard framework for managing and improving business processes.
  • Develop process skills such as process analysis and process improvement.
  • Apply basic facilitation and change management skills to assist the adoption of new and improved processes.
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Certificate in Business Process Management Through Auburn University

Endorsed IIBA Certification Training Provider

Watermark Learning's Business Process Management Certificate program complements our Project Management and Business Analysis Certificate programs. Our programs are methodology-neutral, affording you the opportunity to apply your skill set across a variety of organizations. They are aligned with the industry best practices adopted from Lean, Six Sigma, ITIL, and the Business Process Management Common Body of Knowledge (BPM CBOK®) as developed by the Association of BPM Professionals (ABPMP).

As with all of our training, the Business Process Management program combines a practical orientation, industry best practices, and engaging delivery that teaches retainable real-world skills to foster enduring results.

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What Our Clients Say

“I really enjoyed the Business Process Improvement virtual class! The Instructor did a great job and it proved to be a wonderful e-Learning experience.”

Nancy Hanks,

"Provaliant brought Watermark Learning in to conduct Business Processing Modeling training for my staff. It was by far the most well-received training that we have ever had, with the most active participation in class activities by all of the Provaliant staff. It became apparent to my staff and me that that the material, instructor and/or presentation in classes we have had from other vendors was just not of high quality, impairing our ability to learn. With the Watermark instructor it was just the opposite, her professionalism and experience aided in making this a true learning experience for my staff.”

Jay A. Masci, PMP
Provaliant Retirement, LLC

"The exercises were the most helpful. I've had limited exposure to process analysis and I appreciated the case study and the chance to go through the fishbone exercise. I also liked the descriptions of the other tools for documenting and analyzing processes, and feel better equipped to function in my role as a process associate.”

Michael Manteuffel, Business Analyst/Project Manager
The Pew Charitable Trusts

Business Process Management Client Success Stories

Reducing Waste and Improving Efficiency

The Challenge The major electrical utility in a large US city was struggling with its processes and determined it had opportunities to reduce waste and improve efficiency.

The Solution Watermark Learning created a Business Improvement Certificate program with them in conjunction with their new internal Business Improvement University. It began with a business analysis focus, and evolved to concentrate on business improvement, the main goal of a Business Process Management program. The program includes a series of courses on business analysis/consulting skills, facilitation skills, project management, and influencing without authority.

The Benefits

  • The client has saved considerable money with the program, and requested we keep the amount confidential.
  • Business Process Management Success Stories
  • Students in the program have gained confidence in their process and project management skills.
  • As with other programs, the modular scheduling format permits short, focused classes that give “just-in-time” coverage and minimize time away from the job.
  • Our integrated curriculum has meant minimum overlap of our and the client’s courses, with material that reinforces one another.

Polishing Process Modeling Skills

The Challenge Provaliant Retirement, LLC is a nationwide Project Management consulting company dedicated to providing public retirement systems with highly skilled, experienced, and motivated Project and Program Managers. The company’s goal is to help its agency clients in selecting, managing, and implementing only those technologies and solutions that best satisfy their business needs and goals.

“We needed to jumpstart the skills of our Project Managers to improve their effectiveness in working with our clients’ staff and management personnel,” said Jay Masci, PMP, Program Manager.

The Solution Provaliant brought in Watermark Learning to conduct Business Process Modeling training for its Project Management staff. “It was by far the most well-received training that we have ever had, with the most active participation in class activities by all of the Provaliant staff,” Masci said. “It became apparent to my staff and me that the material, instructor, and presentation in classes we have had from other training vendors were just not of high quality, impairing our ability to learn,” he added.

The Benefits Provaliant staff and management achieved their goals of improving their modeling skills with the Watermark training. “With the Watermark instructor, it was just the opposite of our experience with other vendors,” Masci related. “Her professionalism and experience aided in making this a true learning experience for all participants.”

How Can We Help?

Watermark Learning will be happy to work with you to address your Business Process Management training needs. Whether your need is for consulting, mentoring, or on-site classes, your team will benefit from our personalized services. Private classes are especially cost effective when you have six or more people to train, and can result in lower per-student costs.

Contact a Watermark Learning Consultant