Defining and Analyzing Requirements
  • Agile Alliance
  • Business Relationship Management Professional
  • Scrum Alliance
Very good! Didn't use a lot of jargon. Taught in plain English which means the attendees will be able to apply what they learned anywhere. Great exercises and samples. The atmosphere set up from day one encouraged participation and thinking. Bravo! - (Fortune 100 Retailer)

Find a class Bring this Class Onsite

General Information

Length and Learning Modes: In-person classes – 3 days / Virtual (Live online) – 6 sessions

Perhaps the single most challenging part of a project is getting the requirements right.  This course presents many methods, tools, models, and techniques to help plan, analyze, and document requirements.  Participants will practice eliciting, analyzing, documenting, and tracing requirements as they work through an engaging case study.  In addition, attendees will learn about the importance of building relationships and trust in the requirements process as they categorize stakeholders and analyze their roles, responsibilities, and influence.

This course aligns with the BABOK® Guide version 3.0 of the IIBA® (International Institute of Business Analysis).



Participants should have worked on the analysis, development, and maintenance/ enhancement of at least one software application.

Skill Level: Basic


This workshop is designed for business analysts, project managers, developers, and anyone who is involved in software development projects.  It also provides excellent information for business clients and sponsors, quality assurance analysts, and other stakeholders involved in software development projects.  No technical experience is necessary, but an understanding of applications development is required.

Development Units:
PDUs: 21
CDUs: 21
CEUs: 2.1


To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course.  A lively role play and case study help reinforce concepts learned.  Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide complete with examples and workshop solutions.


Requirements Management

  • Introducing the Business Analysis Framework
  • Requirements Defined
  • Classification of Requirements to go from High-Level to Detailed: Business, Stakeholder, Functional, Non-Functional, Transition, Business Rules
  • How to Document Requirements In A Concise, Standard Format
  • What Makes a Great Requirement?’
  • Importance of Requirements Traceability
  • Introduction to Requirements Analysis through Modeling

Effective Elicitation

  • Discussion Exercise
  • Elicitation Techniques
  • Considerations in Choosing Techniques
  • Keeping Focused
  • Asking Focused Questions
  • Agendas and Ground Rules
  • Case Study Workshop

Managing Stakeholder Relationships

  • What We Need from Stakeholders
  • 5-Step Process to Manage Relationships
  • Exercise: Stakeholder Roles
  • Responsibility Assignment Matrix RACI and PARIS
  • Stakeholder Categorization Worksheet
  • Analyzing Influence
  • Exercise: Power/Influence Grid
  • Building Trust
  • Workshop: Creating a RACI Matrix

Process Mapping

  • Process Diagrams
  • Process Map Definition
  • Notes for Booklet Review
  • Keeping Focused
  • Process Scope
  • Primary and Alternate Paths
  • Exception Parking Lot
  • Workshop

Getting and Translating Information Requirements

  • Steps to Gather Information Requirements
    • Entities
    • Attributes
    • Relationships
  • Data Business Rules:
    • Translating Cardinality and Optionality Rules, Referential Integrity Rules, Edit Rules, Attribute Constraints
  • Workshop

Use Cases


  • Basic Elements
  • Use case Model: Diagram and Actors
  • Workshop
  • Use Case Iterations
  • Narrative Flow of Events
  • Examples
  • Use Cases and Test Cases
  • Workshop

User Interfaces and Prototyping

  • General Considerations
  • Actors, Objectives, and Scenarios
  • Purpose of Prototyping
  • Roles
  • Prototype Review Sessions
  • Prototyping Process
  • Workshop


  • Peer Review Presentations by Each Team (throughout the course)

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.