Conducting Root Cause Analysis (RCA)

price starting at:
$795

course duration:
1 Day

training option:
Live Online and Dedicated Workshops

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Course Overview

Conducting Root Cause Analysis (RCA)

Recurring problems are rarely solved by quick fixes. Effective Root Cause Analysis uses a structured, evidence-based approach to identify why problems occur before deciding how to solve them. In this course, you'll learn how to frame problems, gather and analyze evidence, distinguish correlation from causation, apply practical analysis techniques, validate potential root causes, and recommend corrective actions. You'll leave with a repeatable investigation framework that helps solve problems more effectively and prevent them from recurring.

Learning Objectives

Explain the purpose of Root Cause Analysis and when to use it.
Define the problem and gather evidence to identify symptoms, contributing factors, and root causes.
Apply Root Cause Analysis techniques to identify, analyze, and validate potential causes.
Evaluate evidence and validate the most likely root cause(s).
Develop recommendations that address validated root causes and prevent recurrence.
Communicate RCA findings and recommendations to support informed decision-making.

COURSE AGENDA

What's in Our RCA Course

Learn a practical, evidence-based approach to investigating recurring problems. Through hands-on exercises and a case study, you'll frame problems, gather evidence, prioritize investigations, identify and validate root causes, and recommend corrective actions that address the true causes, not just the symptoms.

Process Leadership

Business Process

Key RCA terms & concepts
Why most RCA efforts fail
When to conduct RCA
An investigative RCA framework
Common root cause techniques
Activity: When to conduct an RCA

Define the right problem to solve
Tips to defining the problem
How to frame a good problem statement
Activity: Frame the problem

Gather the evidence
Where to find the evidence
How to gather the evidence
Activity: Identify needed evidence
RCA technique (Pareto Chart)
Activity: Use the Pareto principle to prioritize investigation

Identify potential causal factors
Analyze the evidence
Areas to explore for potential causes
Choosing the right analysis technique
RCA techniques (fishbone diagram, mind map, process analysis, scatter diagram)
Activity: Analyze the process, create a fishbone diagram, correlation vs causation

Why validate?
From causal factors to root cause
RCA technique (interrelationship diagram)
Activity – Identify the primary driver of the problem
Root cause validation checklist

From Root cause to results
Recommend solutions
Document and communicate RCA findings
Activity: Prepare an RCA executive summary
RCA success tips
Activity: Commit to action
Document and present the analysis results

Training Options

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We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Dedicated Workshops

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Reviews

What Our Students Are Saying

5.0

Watermark worked with us as a true partner, from day one. They took the time to understand our business, our trainees, expectations and our past training experiences. Watermark even scheduled time with our trainees well before the training date, to ensure our trainees were thoroughly prepared for the class.

5.0

This content is excellent and extremely relevant in today's world especially. I am beyond thankful for the ability to attend this course and take the knowledge gained in just two days into my life moving forward.

5.0

The overall training and coaching provided by Watermark was very well done, with excellent training materials and case exercises...We have a high level of confidence in our skills and our process as we move forward with our project.

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

Interactivity is great. I actually expected a large class, but having it focused on just my own company made me comfortable to open up and get the most of the interactivity. We had fun, and that helped me learn.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

Very good! Didn't use a lot of jargon. Taught in plain English which means the attendees will be able to apply what they learned anywhere. Great exercises and samples. The atmosphere set up from day one encouraged participation and thinking. Bravo!

5.0

The instructor was excellent! Knowledgeable, personable, and very enthusiastic with good examples that helped to explain the topic. This was an engaging course and it was helpful in my day-to-day life. Thank you for bringing it to us!

5.0

In the past, I have had poor experiences with Virtual Classrooms and I was hesitant to learn this way again. However, this was, without a doubt, the best Facilitated Virtual Classroom I have ever attended.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

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