ITIL Foundation Training

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General Information

Length and Learning Modes: 3 days

All ITIL® Foundation courses are offered by Knowledge Peak

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.


The  ITIL® Foundation course is provided in co-operation with Knowledge Peak Inc, an APMG-International Accredited Training Organization


There are no prerequisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Skill Level: Basic

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Development Units:

Students will receive an ITIL® Foundation classroom workbook containing all of the presentation materials, course notes, case study, exam syllabi, sample exams, and the ability to take the ITIL® 2011 edition Foundation exam at the end of class.


  • Students will receive at least 18 hours of in class instruction and study.  The maximum number of candidates per class is 25.
  • Ability to take a 1-hour, 40 multiple choice questions closed book exam to earn the ITIL® 2011 edition Foundation certificate at the end of the third day of class.
  • Upon successfully achieving the ITIL® 2011 edition Foundation certificate, the student will be recognized with 2 credits in the ITIL® qualification scheme.


  • ITIL® History
  • Introduction To The Service Lifecycle
  • Introduction To Service Management As A Practice

Service Strategy

  • Service Strategy Goals
  • Service Strategy Business Value
  • Service Strategy Key Concepts
  • Service Strategy Key Functions and Processes
  • Service Strategy Roles
  • Class Exercises

Service Design

  • Service Design Goals
  • Service Design Business Value
  • Service Design Key Concepts
  • Service Design Key Functions and Processes
  • Service Design Roles
  • Class Exercises

Service Transition

  • Service Transition Goals
  • Service Transition Business Value
  • Service Transition Key Concepts
  • Service Transition Key Functions and Processes
  • Service Transition Roles
  • Class Exercises

Service Operation

  • Service Operation Goals
  • Service Operation Business Value
  • Service Operation Key Concepts
  • Service Operation Key Functions and Processes
  • Service Operation Roles
  • Class Exercises

Continual Service Improvement (CSI)

  • Continual Service Improvement Goals
  • Continual Service Improvement Business Value
  • Continual Service Improvement Key Concepts
  • Continual Service Improvement Key Functions and Processes
  • Continual Service Improvement Roles
  • Class Exercises

Watermark Learning constantly improves its course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.

Early Bird Pricing applies to registrations that are paid for by the Early Bird Date. Cannot be combined with any other offer or discount unless Early Bird pricing results in a higher discount. In that case Early Bird pricing will override any lower discount offer.

No bulk discounts are applicable to this item.