Influencing Without Authority

"Class was insightful for understanding how to better relate to others' points of view/perceptions so that you can change your communication approach to match your key audience. Class exercises were helpful in using techniques being discussed. I picked up a new tool called "The Ladder of Inference" that helps understand how people form their perceptions and understanding that we can only control the bottom rung (Observable Data and Experience). Techniques learned can be applied immediately."

"The course materials were clear and easy to follow along, and there were a variety of tools and handouts. Group input was welcomed and there were excellent discussions and practical exercises."

"The instructor's teaching style and her engagement were great. I better understand currency, personal style, and influence style, and I will be able to use it with my colleagues."

"This class was so engaging and provided great content! I can leverage all of these tools to make an impact, recognize people are different, and understand their perspective."

"The instructor's facilitation was excellent, and I really liked exercises and skits."

"The instructor did a great job presenting the material and keeping the virtual class members engaged. We had really insightful discussion and examples as we went through each section of material. The material was interesting and really helped to think about relationships and communication goals and objectives with a toolkit to work to achieve the goals. I would recommend this class, period."

"The Influencing class was jam packed with great information and tools for relationship building and assessing your stakeholders. For me, this class is similar to when I took purchasing classes AFTER I had developed a new purchasing department and been in purchasing for many years. Last week I received the, SO THAT IS HOW IT'S SUPPOSED TO WORK!, education and hope to implement it in my projects. Thanks very much."

"I particularly liked the handouts and appreciated the instructor’s flexibility in doing exercises in small groups and facilitated group discussion. I learned the different ways of analyzing, approaching, and communicating with stakeholders. I will sit down with my manager to review Capstone, approaches, and engage her in determining best ways to approach specific stakeholders."

"Material put things in perspective for me. My company has their own processes to follow, but the questions and definitions of terms to gather requirements will allow me to be more effective and productive in meetings/team meetings now that I have this information in hand."

"I like the materials, role playing, and discussion. I will be able to influence other team members on the next project I manage."

"This course fit right in with what I am trying to achieve in my role. I will use the book as a guide."

"I really liked learning the differences between the energy styles and how to appeal to them. I can learn the individual/group I am working with to tailor my techniques to their needs."

"Awesome job with the materials! The instructor made the class so much fun."

"The instructor had personal examples to share that were interesting and funny. I'll be able to be clearer about project objectives and relate them to stakeholders."