Consulting Skills to Solve Business Problems

1-Day Training Course

Consulting Skills to Solve Business Problems

The internal consultant role is essential in today’s workplace. All types of organizations and business units recognize the value of analyzing business problems and translating them into the right solutions as a key to getting the right work done. Whether that work is done through projects or ad hoc requests, certain core skills are needed to be effective and to begin operating more as consultants and less like reactionary problem-solvers. Among those skills is the ability to understand and analyze business problems, break down a problem into manageable pieces, and recommend and “sell” solutions that will adequately solve a problem or take advantage of an opportunity. This course provides industry-standard, practical skills that anyone performing an internal consultant role needs.


  • Describe what consulting is and why it is critical to success.
  • Use a systematic process to understand problems, analyze needs, and formulate solutions.
  • Use consultantive questions that cause clients to express their expectations as well as their requirements.
  • Analyze problems using industry-standard tools.
  • Document and present findings and recommendations in a way that gains understanding and acceptance.
  • Help clients prioritize their needs and your recommendations.

Length and Learning Modes

In-house classes: 1 Day; Discounts available for teams and for private offerings.


To assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Exercises and workshops help reinforce concepts learned. Students need to be prepared for a high level of participation.

In-House BBBC Course
In-House: If you have 10 or more employees seeking training, we will deliver the course at your facility (or another location in your area, if you prefer).

Development Units

PDUs: 7 CDUs: 7 CEUs: 0.7


This seminar is designed for business analysts, systems analysts, project managers, business people, and anyone who does analysis and recommends solutions for any business “product,” including software, business processes, services, etc.


  • Understanding Consulting
  • Structuring Consulting
  • Analyzing Problems
  • Developing Recommendations
  • Implementing & Evaluation


"Great class - materials presented enhanced what's in the manual. Very relevant - very helpful."

Fortune 100 Retailer

"Every day I will be able to apply many of the tools and ideas on my job. Having the course book will be an excellent tool."

Montana DOT

"Lots of useful information that can be used in all aspects of my position."

Montana DOT

"The class was very good and provided some key tools that I plan to utilize."

Fortune 100 Retailer

"Had fun and learned a lot... Thanks!"

Fortune 100 Retailer

"It gave us several tools and strategies to help us in our projects, now and in the future."

University of Nebraska - Omaha

"I will use new tools learned such as Fishbone diagram, SARI, Pareto diagram - communication skills used - to earn trust of customer and develop rapport."

Wolters Kluwer

"I have learned effective tools to facilitate communication with clients. I have learned how to begin to ask why to get to the root of the problem."

NRT Web Services

"SARIE, RACI, gaining client trust - now I have tools and more confidence surrounding client trust."

Fortune 100 Retailer

"I will be able to explore problems and possible resolutions from a new perspective."

Black Box

"Wonderful course! Gave structure to my analysis. Great tools that can be implemented immediately."

Wise Retail Consulting